
Sr. Manager, Customer Success Account Management
1 dia atrás
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you\'ll do The Senior Manager, Customer Success Account Management – Enterprise (Brazil) is a structured leader who prioritizes a Customer First mindset, responsible for ensuring governance, predictability, and scalable customer success across DocuSign’s Enterprise portfolio in Brazil. This role oversees a team of highly skilled Customer Success Managers, driving operational excellence, retention, and expansion across a large customer base. Acting as a bridge between strategic leadership and field execution, the Senior Manager defines frameworks, processes, and rhythms that ensure consistent customer value delivery and measurable business outcomes. This is a Sao Paulo-based leadership role that requires a strong presence both with customers and internal teams. The Senior Manager maintains regular customer engagement — virtually and in person — ensuring alignment between strategy, execution, and measurable outcomes. This is a people manager role reporting to the Senior Director, Customer Success Account Management. Responsibility Champion a data-driven culture that enables transparency, prioritization, and early risk identification Lead, coach, and develop a high-performing Enterprise Customer Success team, fostering accountability, clarity, and collaboration. Establish operational frameworks and success metrics to drive governance and consistency across accounts Build scalable engagement models that ensure predictability and alignment between customer outcomes and company goals Own Enterprise retention, GRR, and NRR targets for Brazil, ensuring performance through disciplined execution and proactive risk management Partner with Sales, RevOps, Partners and Product teams to identify growth opportunities and improve customer lifecycle efficiency Support strategic negotiations and customer escalations, balancing customer trust with business results Ensure forecast accuracy, CRM hygiene, and portfolio visibility across the team Leverage Gainsight, Gong, and Salesforce for customer insights, performance tracking, and decision-making Define and monitor key health indicators to predict outcomes and guide strategic actions Drive continuous improvement through process optimization, feedback loops, and cross-functional collaboration Act as the operational connector between Enterprise teams in Brazil and regional/global leadership Translate global strategies into local execution plans, ensuring scalability and consistency Represent Customer Success in strategic planning forums, advocating for customer needs and regional insights Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position\'s job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Customer Success, Account Management, or Renewals within SaaS or enterprise technology companies 3+ years of experience managing high-performing teams Fluent in English and Spanish Preferred Proven track record in driving retention, expansion, and customer value across large portfolios Strong analytical mindset and ability to translate data into operational strategy Experience with Gainsight, Gong, and Salesforce to drive insights and execution Deep understanding of SaaS business metrics (GRR, NRR, ARR, adoption). Strong stakeholder management and communication skills, including C-level engagement Demonstrated success implementing scalable processes and governance models High adaptability, prioritization, and ownership in dynamic environments Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. #LI-Remote #J-18808-Ljbffr
-
Key Account Success Manager
1 dia atrás
Vitória Brasil Neogrid Tempo inteiroOverview Neogrid Vitória Brasil, São Paulo, Brazil Neogrid Vitória Brasil, São Paulo, Brazil Quer fazer parte de um time alta performance? A Neogrid é um ecossistema de tecnologia e inteligência de dados que ajuda a empresas a venderem mais, com mais margem Buscamos um(a) Key Account Manager de Customer Success altamente estratégico(a) e orientado(a)...
-
Manager, Incident Management
3 semanas atrás
Vitória, Brasil Trustly Tempo inteiro**WHO WE ARE**The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 9,000 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $58 billion annually.We are the...
-
Growth Account Manager
3 semanas atrás
Vitória, Brasil Wiz Tempo inteiroCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is on a mission to help organizations secure cloud environments that accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from...
-
Key Account Success Manager
4 semanas atrás
Vitória Brasil Neogrid Tempo inteiroOverviewNeogrid Vitória Brasil, São Paulo, Brazil Neogrid Vitória Brasil, São Paulo, Brazil Quer fazer parte de um time alta performance? A Neogrid é um ecossistema de tecnologia e inteligência de dados que ajuda a empresas a venderem mais, com mais margem Buscamos um(a) Key Account Manager de Customer Success altamente estratégico(a) e...
-
Customer Success Analyst
2 semanas atrás
Vitória, Brasil VTEX Tempo inteiroAbout The Role As a Customer Success Analyst at Weni by VTEX, you will ensure that clients successfully adopt and extract value from the Weni Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the platform effectively and embedding Weni's solutions into their daily operations. Responsibilities ...
-
Account Director, Adobe MarTech SaaS Solutions
3 semanas atrás
Vitória, Brasil LeapPoint Tempo inteiroOverview LeapPoint, an OPMG Company, is a digital advisory firm focused on helping organizations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Gold Solution Partner, LeapPoint’s expertise spans the entire Adobe Experience Cloud ecosystem. The company’s certified consultants...
-
Trade Development Manager
Há 7 dias
Vitória, Brasil Monster Beverage Corporation Tempo inteiroA day in the life: As a Trade Development Manager, you'll be at the forefront of driving the Monster brand portfolio to exhilarating heights! Your mission: turbocharge the long-term strategic and tactical sales and distribution plans, aligning them with the electrifying objectives of Monster Energy Company. You'll take the wheel, managing distributor and...
-
Trade Development Manager
Há 7 dias
Vitória, Brasil Monster Energy Tempo inteiroAbout Monster Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to...
-
Iol Manager
1 semana atrás
Vitória, ES, Brasil Alcon Tempo inteiroAbout Alcon Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. We offer the most complete line of ophthalmic surgical devices, as well as a differentiated consumer eye care, contact lens, contact lens care and consumer eye care products for dry eye and allergy, to help patients see, look and feel their best....
-
Estágio Em Customer Success
Há 2 dias
Vitória, Brasil abler Vagas Tempo inteiroCandidate-se rapidamente pelo email: vaga- Nível: Estagiário Cursos de: Administração,marketing,publicidade e propaganda ,Economia Escolaridade: Graduação - Administração,Economia ,marketing,publicidade e propaganda - Cursando Tipo de contrato: Estagiário Jornada de trabalho: Segunda à Sexta - 10h às 17h Flexível (limitado à...