Operations Professional

Há 3 dias

Manaus, Brasil beBeeOperations Tempo inteiro
Operations Coordinator

About the Role

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. In this role, you will be responsible for ensuring seamless operations and enhancing customer experiences.

Key Responsibilities:

  • Coordinate Move-In Activities : Ensure a seamless guest experience by coordinating entry methods, registrations, parking assignments, and guest requests.
  • Paperwork and Follow-Up : Verify client move-in paperwork is received prior to check-in and follow up accordingly.
  • Effective Communication : Communicate effectively to ensure exceptional guest experiences.
  • Maintenance Issue Resolution : Collaborate with teams to resolve urgent maintenance issues through organized work orders.
  • Resource Optimization : Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Post-Move-Out Reporting : Review, validate, and dispute reports from vendors post-move out.
  • Charge Calculation : Calculate and communicate charges post-stay from vendors.
  • Timely Issue Handling : Ensure timely issue handling in line with internal Service Level Agreements.
  • Process Improvement : Identify common guest pain points and contribute to process improvements.
  • Feedback and Communication : Provide feedback to Team Leaders and managers to address needs and resolve issues.

Requirements:

  • Bachelor's Degree : Bachelor's degree in business, hospitality, operations, or relevant field.
  • Working Experience : 2-4 years of working experience with solid operational exposure.
  • Computer Skills : Proficiency in computer skills.
  • Organizational Skills : Strong organizational, problem-solving, and multitasking skills.
  • Attention to Detail : Excellent attention to detail and communication skills.
  • Industry Knowledge : Experience in hospitality and start-ups is beneficial.
  • Customer-Facing Experience : Prior experience in customer-facing roles is advantageous.

What We Offer

We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.

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