Customer Proximity Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Pernod Ricard USA Tempo inteiro
Position Summary:

We are looking for a proactive, analytical, and communicative professional to join us as a Proximity Specialist , acting as a key connector between business areas in LATAM and the global Tech teams. This role ensures global tech solutions meet local needs and are successfully adopted, while also supporting the day-to-day product lifecycle and issue resolution.

Key Responsibilities:

The Proximity Specialist is responsible for capturing affiliate needs by conducting interviews and analyzing feedback to ensure product alignment with local requirements. The role acts as a liaison between business users and the incident support team, qualifying and routing issues to the appropriate capability teams. It also supports roll-out and change management activities, collecting feedback, assessing local impacts, and facilitating the adoption of global products. Additionally, the role tracks product performance and gathers metrics to measure value realization at the affiliate level.

  • Gather and understand requirements from departments involved in Customer-related processes (Sales, Finance, Customer Service, etc.) across LATAM, ensuring added value and aligning with Tech team priorities.

  • Act as the proximity point of contact for global Tech teams, managing new business demands and validating the application of external requests within local entities.

  • Participate in the testing of new tech products and services to ensure alignment with business needs, and manage transition processes by supporting impacted departments during adoption and integration into daily operations.

  • In specific situations where no global solution is available, lead and support local or legacy applications to meet business needs.

  • Work closely with the C3 Proximity Lead to share metrics on value delivery, adoption, and evolution of business demands.

  • Collaborate with other domain Proximity Specialists to ensure a consistent and unified approach across all areas.

Requirements:

  • Good knowledge in the product domain scope, with a deep understanding of challenges in the product domain for their geographical scope

  • Experience in training, support, or change management

  • Expertise on Sales & Marketing processes is a plus

  • Mediate between conflicting demands or perspectives to find mutually beneficial solutions

  • Guide departments involved in Customer processes through transitions and changes

  • English is a must; Spanish is a plus (can be learned by practicing)

  • Comfort with working across cultures

  • Knowledge of testing and deployment methods

  • Understanding of agile principles & associated ways of working

  • Previous experience in multinational or consumer goods companies is a plus.

Job Posting End Date:

Target Hire Date :

Target End Date :

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