Strategic Client Service Director

Strategic Client Service Director - Financial-22000DAH
**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese
**Preferred Qualifications**
**Preferred Qualifications**
Emerging technologies are disrupting old paradigms and unleashing new opportunities, and Oracle are using those emerging technologies along with 40 years of experience to lead the way in modernising the enterprise for their customers. We are transforming the world of business, empowering nearly half a million businesses across the globe to turn untapped potential into real business value with our full stack of SaaS, PaaS, IaaS, with Professional and Managed Services on offer to our customers. We enable companies to reimagine their businesses, processes, and experiences to outpace change.
**Role Purpose**
The Strategic Client Services Director will drive a high degree of customer satisfaction, referenceability and protect / enhance revenue streams with their assigned customers. You will lead and coordinate activities with the Strategic Client Director and other Oracle stakeholders to support the implementation of the Oracle account strategy for the customer.
**Key responsibilities**
**PARTNERSHIP**: Build significant, value-based relationships with key customer contacts, that results in a partnership of collaboration and business growth for both Oracle and our customers
**LEADERSHIP**: Together with the Strategic Client Director, provide the account team with leadership and guidance to deliver results. The account team represents multiple lines of business. The Strategic Client Service Director will inspire this team of highly skilled people to deliver services that have the customer at the centre of all the decisions we make.
**BUSINESS INSIGHT**:Provide industry and customer insight to the wider Oracle team. Drive forward Oracle’s best practices, and support implementation of recommendations across the customer’s Oracle landscape by working with customer stakeholders to ensure appropriate levels of sponsorship and prioritization.
**CUSTOMER ADVOCACY**:Have a thorough understanding of the customers’ current Oracle landscape and their requirements from Oracle in the future. Working in collaboration with the Strategic Client Director, Account team members, Oracle Support, Oracle Development and Cloud Operations to ensure the best solutions and outcomes for the customer are met.
**GOVERNANCE**:Participate in Account Planning and Account Reviews, track and communicate status on complex projects including risk identification and mitigation recommendations. Establishing joint governance plans with the customer and participating in those governance forums wherein Oracle technologies are being deployed / utilised.
**SUPPORT SERVICES**: Have a strong understanding of the IT life cycle management, experience in managing major incidents that require executive level communication. Ensuring that the customer and Oracle are aligned and prepared to manage reactive situations such as incidents and escalated problems. Maintain detailed knowledge and demonstrated execution of Oracle support services and cloud operations to ensure the best possible service is received by the customer
**Skills**:
- Excellent communication and presentation skills; able to communicate and present at Exec C-Level
- Strong business acumen - entrepreneurial approach
- Strong networking and relationship building
- Ability to lead & influence a geographically dispersed team without direct reporting lines at times
- Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions
- Subject Matter expertise in industry and/or key Oracle product(s)
- Expected travel 25 -50% of time
**Competencies**:
- 10 or more years of experience in senior positions of professional Enterprise implementation experience, IT Service leadership, Program Management or Account Management experience
- Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management
- Demonstrated expertise in large (multi-site or international) transformation projects
- Experience working Globally with delivery and customer teams is preferred
**Education**
- Bachelor’s degree, Master’s degree or equivalent preferred
- ITIL, PMP, Prince2 or equivalent certification preferred
**Detailed Description and Job Requirements**
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment wit

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