Senior Technician, Network Operations

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro
**Are you up to the challenge?**
- Lead by example, promoting a high level of teamwork.
- Coach, mentor, and train staff members.
- Lead team proactive service alarm monitoring to eliminate / mitigate any operational impact to customers.
- Exceed customer expectations as first level customer support.
- Identify, update, and escalate service issues as needed to determine alternate routing, emergency restoral and timely resolution of service discrepancies.
- Lead, develop and support projects with capability to present to internal and external leadership.
- Ability to organize and analyze large amounts of data with speed and accuracy using sound methodical judgement
- Collaboration, execution, and monitoring of change management activity adhering to ITIL methodology
- Constant drive to improve and challenge the status quo
**Can you drive these processes?**
- Perform job responsibilities consistently and always deliver a high level of professional quality customer service.
- Proactive network and service monitoring
- Participate and provide Operations with on-call support.
- Assign shift duties as necessary
**You should definitely have**:
- Associates degree ( experience in lieu of a degree will be considered )
- A minimum of 3 years of comprehensive working knowledge of satellite RF related theory and Broadband IP based Platforms such as Gilat Skyedge II-c/IV, and Comtech Heights.
- Willingness to work in a 24x7 dynamic shift environment (including days, nights, weekends, and holidays)
- Demonstrated skills using network management systems to monitor, construct, and control the operation of remote networks and terminals
- Highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
- Excellent written and verbal communications skills necessary to manage high volume of technical inquiries
- Consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with little to no supervision.
- Fluency in English and Portuguese.
- Basic knowledge of troubleshooting operations systems
**It would be nice if you had**:
- Certifications such as CCNA, ITIL, and JNCIS
- Experience with ServiceNow
- Experience operating in a mixed network environment (Juniper & Cisco)
Demonstrated skills in QoS management of cell backhaul and mobility networks

  • Telecom Network Operations Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$80.000

    **Job Overview**Maintaining safe and efficient telecommunications systems is crucial for seamless communication and network operations. As a skilled technician, you will be responsible for monitoring, maintaining, and providing technical support for our critical communications infrastructure.**Key Responsibilities**Monitoring and maintaining...

  • Technician, Network Operations

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **Are you up to the challenge?**- Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.- Service management through case, incident, and problem management.- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational...

  • Technician, Network Operations

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **Are you up to the challenge?**- Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.- Service management through case, incident, and problem management.- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational...

  • Technician, Network Operations

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **What you will do:- Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.- Service management through case, incident, and problem management.- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to...

  • Technician, Network Operations

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **Your role in helping us shape the future**:As a NOC Technician, you will provide technical expertise for Radio Frequency (RF) issues, transponder service issues, Occasional Use (OU), full-time managed services and special events. In this position you will offer proficient troubleshooting support and analysis to the NOC team for resolution of general...

  • Network Operations Center Director

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeLeadership Tempo inteiro R$90.000 - R$120.000

    As a key member of our team, the Network Operations Center Leader plays a critical role in ensuring optimal network operation and managed service delivery.Key Responsibilities

  • Technician, Network Operations

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **What you will do**:- Work as a team in support of our services.- Contribute to and support projects with capability to present to management.- Act as the primary contact for managed service customers for resolution of discrepancies and technical issues, and coordination of special events and services.- Identify, update and escalate service issues as needed...

  • Optimizing Network Operations

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeNetwork Tempo inteiro R$120.000 - R$170.000

    Ceragon is a global innovator and leading solutions provider of end-to-end wireless connectivity. Specializing in transport, access, and AI-powered managed services.Our clients include service providers, utilities, public safety organizations, government agencies, energy companies, and more. They rely on our expertise in 5G & 4G broadband wireless...

  • Network Operations Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeNetworkOperations Tempo inteiro R$600.000 - R$1.200.000

    Job OpeningWe are looking for a skilled Network Operations Specialist to fill this position.Key Responsibilities:The selected candidate will interface and coordinate troubleshooting efforts with other facilities to resolve service disruptions.This role involves service management through case, incident, and problem management.The network specialist will...

  • Network Infrastructure Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeNetwork Tempo inteiro R$90.000 - R$150.000

    Job OverviewThis role acts as a service delivery manager responsible for end-to-end delivery and execution of Network services within the region. Working in close collaboration with the global Network Services Lead, this role will be responsible for the regional execution and activation of the global Network Services delivery model to optimize network...