Technician, Network Operations

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro
**Are you up to the challenge?**
- Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.
- Service management through case, incident, and problem management.
- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
- Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
- Perform troubleshooting for all full-time services while consistently following established processes and procedures.
- Assist with monitoring and execution of change management activity adhering to ITIL methodology
- Escalate and report on service issue corrective measures to the Management team.
**Can you drive these processes?**
- Drive a customer-oriented culture, promote a quality work environment, and provide a high level of professional, quality customer service.
- Participate and provide Operations with on-call support.
- Perform other duties as assigned by the team lead and management.
**You should definitely have**:
- High school diploma or vocational school graduate.
- At least one year of comprehensive working knowledge of satellite RF related theory and Broadband IP based Platforms such as Gilat Skyedge II-c/IV and Comtech Heights.
- Willingness to work in a 24x7 dynamic shift environment (including days, nights, weekends, and holidays)
- Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
- The ability to convey complex technical issues equally to skilled and unskilled individuals.
- Consistently display good team working, organizational and interpersonal skills
- Consistently display situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with little to no supervision.
- Fluency in English and Portuguese.
- Good computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment.
**It would be nice if you had**:
- Comprehensive understanding of RF and IP Networking concepts
- Experience with network management systems and associated API's
- Experience with ServiceNow
- Experience operating in a mixed network environment (Juniper & Cisco)

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