Head of Customer Success

**Infraspeak - **Dawn of a New Era**Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day.We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto**:_Be a Source of Good Life_**The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a** system of intelligence** that collects **data **and transforms it** into real actions** by using state-of-the-art technology and making it accessible to teams of all sizes.Our **intelligent platform** works for our customers to **overcome **today's **challenges **and future-proof their operation. Yes, the future: no matter how it looksWe were proudly born in **Porto**, Portugal, **to **the **world**. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.We say that we have _limited resources_ -- we all do, right? -- but **_unlimited ambitions_**. Come help us grow and chase bigger wins- ** We believe in meritocracy, holacracy and ownership.**:- **We believe that only great teams can build great products -- and customers are part of our team.**:- **We believe happiness is in the path, not at the end of it.**:- **For us, simplicity is the ultimate sophistication -- thanks, Leo da Vinci*****:**About the role**:Our operation in the LatAm market is growing strongly and as our customer base grows, so does our local Customer Success team. With this growth comes the need to hire a Head of Customer Success to hire, train, train, retain, guide and lead our Customer Success Managers.For that, we're looking for an experienced Customer Success leader to help us conquer the Latin American market.**What will you do?**:- The role, reporting to Head of Success, will be responsible directly for the management and development of CSMs covering LatAm market.- Build a Regional Strategy & align CS efforts with LATAM Regional Sales Manager.- Improve the process, tools & tactics of the CS team to grow their impact on generating client success: growth & retention.- Shadow & Analyse CS activities; ensuring the CSMs use best client management and upselling practices.- Hire, onboard and develop the CS team and drive career growth as an internal sales talent pool.- Deliver a World Class Experience.- Speak fluent English and be a team member.- Keep learning: constantly acquire new skills and don’t be afraid of trying something new.**Who are we looking for?**:- Solid experience in similar role- Strategic mindset, able to clearly articulate and present a plan- Experience working in a fast-paced SaaS or technology start-up- Outstanding relationship management skills, curious, customer obsession and a consultative approach to sales- Native Portuguese level and proficiency in English.- Nice to have: Engineering Background**What do we offer?**:- Flexible working hours and remote-friendly culture.- Competitive salary and perks.- Modern Workspace with everything you need, located in central Florianópolis.- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.- Regular events to promote knowledge sharing and team engagement.