IT Coordinator
Há 1 mês
- Gestão de equipe: Liderar e gerenciar a equipe de TI de End User Support e infraestrutura, funcionários e terceiros.
- Supervisionar a manutenção e a atualização da infraestrutura de TI, incluindo servidores, redes e sistemas.
- Garantir que os usuários finais recebam o suporte técnico necessário, gerenciando a equipe de Help Desk, Field Support e Controle de Acessos, assim como resolução de problemas críticos.
- Implementar e monitorar políticas de segurança regionais, assegurando a proteção dos dados e sistemas da empresa.
- Garantir que as políticas e normas de governança de TI estejam em conformidade com as práticas da organização e regulamentações.
- Coordenar e supervisionar projetos/iniciativas de tecnologia, garantindo que sejam entregues no prazo e atendendo aos requisitos de qualidade.
- Trabalhar em colaboração com outras áreas de TI, como equipes de infraestrutura regionais, segurança, compliance e desenvolvimento, para resolver problemas complexos.
- Gestão de incidentes / Gestão de mudanças / Gestão de acessos.
Requisitos
- Gestão e Liderança: Experiência sólida em liderança de equipes.
- Infraestrutura de TI: Conhecimentos em redes, servidores e gestão de infraestrutura.
- Experiência em ambientes regionais/globais de TI.
- Comunicação eficaz: Capacidade de se comunicar clara, concisa e objetivamente com equipes técnicas, regionais e áreas de negócio.
- Gestão de Incidentais e Mudanças: Experiência comprovada na gestão de incidentes e mudanças.
- Ferramentas e Metodologias: Familiaridade com Service Now, Desktop Management, ITIL e ITSM.
- Resolução de incidentes: Habilidade para resolver problemas complexos e atuar sob pressão, demonstrando empatia com usuários finais, experiência em salas de crise.
- Adaptabilidade, flexibilidade, energia e resiliência.
- Idiomas:
Português:
Espanhol: Mandatório
Inglês: Desejável.
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