IT Coordinator

Há 1 mês


São Paulo, Brasil Chubb Tempo inteiro

ResponsabilidadesGestão de equipe: Liderar e gerenciar a equipe de TI de End User Support e infraestrutura, funcionários e terceiros.Supervisionar a manutenção e a atualização da infraestrutura de TI, incluindo servidores, redes e sistemas.Garantir que os usuários finais recebam o suporte técnico necessário, gerenciando a equipe de Help Desk, Field Support e Controle de Acessos, assim como resolução de problemas críticos.Implementar e monitorar políticas de segurança regionais, assegurando a proteção dos dados e sistemas da empresa.Garantir que as políticas e normas de governança de TI estejam em conformidade com as práticas da organização e regulamentações.Coordenar e supervisionar projetos/iniciativas de tecnologia, garantindo que sejam entregues no prazo e atendendo aos requisitos de qualidade.Trabalhar em colaboração com outras áreas de TI, como equipes de infraestrutura regionais, segurança, compliance e desenvolvimento, para resolver problemas complexos.Gestão de incidentes / Gestão de mudanças / Gestão de acessos.RequisitosGestão e Liderança: Experiência sólida em liderança de equipes.Infraestrutura de TI: Conhecimentos em redes, servidores e gestão de infraestrutura.Experiência em ambientes regionais/globais de TI.Comunicação eficaz: Capacidade de se comunicar clara, concisa e objetivamente com equipes técnicas, regionais e áreas de negócio.Gestão de Incidentais e Mudanças: Experiência comprovada na gestão de incidentes e mudanças.Ferramentas e Metodologias: Familiaridade com Service Now, Desktop Management, ITIL e ITSM.Resolução de incidentes: Habilidade para resolver problemas complexos e atuar sob pressão, demonstrando empatia com usuários finais, experiência em salas de crise.Adaptabilidade, flexibilidade, energia e resiliência.Idiomas:Português:Espanhol: MandatórioInglês: Desejável.#J-18808-Ljbffr


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