On-site Support Specialist

**Resumes must be submitted in English to be considered**
You are key to engaging our customers. If a trader can't access Bloomberg, and telephone support can't fix the problem, then they come to you for your expertise. You will visit the client locally, use your initiative, empathy and quick thinking to get the customer back on track for success.
**The Role**:
Our Bloomberg On-Site Support (BOS) teams provide 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, and technology-focused environment.
Our unwavering commitment to the principle that "customers come first" has allowed us to add real value to the company. We operate as Technical Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg. We also collaborate closely with Bloomberg Technical Operations teams. We pride ourselves in offering an excellent customer solution focused service. We seek to listen, understand and pre-empt client needs as well as deliver personal, on-the-ground assistance. We are also core to spotting gaps and opportunities and implementing changes.
**We will also trust and enable you to**:
- Be a passionate learner - there is always something new happening at Bloomberg
- Maintain an outstanding level of customer service, internally and externally
- Ensure all work is logged and updated using our ticketing system
- Have the ability to manage client expectations
- Have the ability to work under pressure
**We'll Trust You To**:
- Thrive in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment.
- Maintain an outstanding level of customer service focus whilst dealing with customers (account management, license activation, software support).
- Foster strong client relationships, understanding client needs, provide technical support, and maximize customer satisfaction.
- Provide exemplary on-site support to install or service critical servers, appliances and computers for external clients and internal data center.
- Demonstrate excellent stakeholder management skills when taking care of telco vendors within Brazil (Telefonica, Algar, Lumen, Claro, etc...) to report and raise service impact issues on tail circuits.
- Be the point of contact for internal colleagues when they face technical issues in the office.
- Ensure all work is logged and updated using our proprietary ticketing system.
- Have the ability to multitask in a fast paced environment with strong attention to detail.
- Be organized and manage incoming workflows.
**You'll need to have**:
- Ability to work on call for occasional evening or weekend work (with time off provided in lieu).
- Fluency in Portuguese, English (Fluency in Spanish is a plus).
- (3+) years of relevant professional experience in a Technical Support role.
- Exposure to TCP/IP, LAN and WAN networking technology ( network protocols and tools, such as but not limited to: SFTP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6, ping, traceroute, and netstat).
- Experience installing and troubleshooting Windows software, PC Hardware, and peripheral devices.
- Good listening and problem-solving skills.
- Experience in a client facing role.
- Maintain an outstanding level of customer service focus.
**Does this sound like you?**
Job ID 3171_
- ABOUT COMPANY
- Bloomberg
- New York, United States
10000 Employees Accounting & Finance
What is Bloomberg? Our teams unleash the power of information and technology to organize, understand, and improve our world. Our 325,000+ global cust...

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