Vaga de Customer Success Specialist

2 meses atrás


São Paulo, Brasil Catho Online Ltda. - BR - Senior Tempo inteiro
Descrição do Cargo: Customer Success Specialist

O Customer Success Specialist será responsável por garantir a satisfação e o sucesso dos clientes no mercado de imigração, fornecendo suporte dedicado e proativo. O profissional trabalhará em estreita colaboração com os clientes para entender suas necessidades, resolver problemas e garantir que obtenham o máximo valor dos serviços de imigração oferecidos pela empresa.

Responsabilidades:

  1. Desenvolver e manter relacionamentos fortes com os clientes, atuando como principal ponto de contato.
  2. Orientar os clientes ao longo de todo o processo de imigração, fornecendo informações claras e precisas sobre procedimentos, documentação e prazos.
  3. Identificar oportunidades de melhoria nos serviços oferecidos e sugerir soluções para aumentar a satisfação e a retenção dos clientes.
  4. Monitorar e analisar métricas de sucesso dos clientes, oferecendo feedback contínuo e ajustando estratégias conforme necessário.
  5. Colaborar com outras equipes, como vendas, marketing e operações, para garantir uma experiência integrada e positiva para o cliente.
  6. Resolver problemas e responder a consultas dos clientes de maneira eficiente e profissional.
  7. Organizar e conduzir reuniões regulares com os clientes para avaliar seu progresso e oferecer suporte adicional conforme necessário.
  8. Manter-se atualizado sobre as leis e regulamentos de imigração relevantes para garantir que os clientes recebam informações precisas e atualizadas.

Língua Estrangeira: Espanhol: Avançado/Fluente

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