Customer Success Specialist

3 meses atrás

São Paulo SP, Brasil Zendesk Tempo inteiro

Job Description

**The Customer Success Specialist will**
- ** Own a portfolio of 20-25 cross-segment (Enterprise, Mid-Market, Commercial) customers,** **as their single point of contact, helping them achieve their strategic goals and realize significant value using the platform.
- Be a product expert and develop a comprehensive understanding of how Ultimate can be used to create value for support teams.
- Engage in customer onboarding by helping to define project scope and minimizing time-to-value.
- Build strong customer relationships and keep engagement high through committing to mutual Success Plans with each customer, outlining strategic goals, mutual initiatives, what measured success looks like, and a roadmap of future projects to secure renewal.
- Stay up-to-date on new features and accelerate product adoption by working closely with frontline support teams, reviewing their solutions and providing proactive training and best practices.
- Work cross-functionally and build strong relationships with Professional Services, Sales and Product Management, and be responsible for securing resources to realize your customers’ objectives.
- Provide regular reporting on automation, product adoption, and account health KPIs. Identify risk early and develop strategies to mitigate.
- Lead quarterly and executive business reviews with customers to align realized value with executive stakeholders and unlock expansion.
- Uncover expansion opportunities across new channels, markets, brands, and use cases and support Account Executives in closing them. Know your customers’ contracts and when changes to an existing contract are necessary.

**ABOUT YOU**
- Experience in Customer Success, Account Management or related roles in a SaaS company.
- You have a successful track-record of managing large and medium-size customers with complex technical solutions and multiple stakeholders, in a high-touch B2B environment
- You’re a product expert with an aptitude for understanding how the product and integrating its features, integrations, capabilities & best practices help your customers achieve their goals.
- Technical problems excite you. You regularly liaise with technical teams, both internally and externally. You can troubleshoot technical challenges (i.e. product, CRM integrations, APIs) and collaborate with Product to implement fixes.
- You are a natural advisor and value partner. You are laser-focused on customers' goals and enjoy defining, presenting, and executing mutual success plans to achieve objectives and drive ROI.
- You are analytical and measure value via a data-oriented approach, including continuous monitoring of account health and ROI to identify churn risk and capitalize on revenue opportunities.
- You have a knowledge of CRM tools like Zendesk. Basic understanding of API integrations and JSON is a plus.
- ** You must have working proficiency in Portuguese, Spanish and English**

**WE MEASURE SUCCESS THROUGH**
- Retention Rate
- Expansion Rate/ARR Growth Rate
- Time to First Value
- NPS

**Where We Work**
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000

  • Customer Success Specialist

    2 meses atrás

    São Paulo, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes, desenvolvendo...

  • Customer Success Specialist

    7 meses atrás

    Sao Paulo, Brasil Hostinger Tempo inteiro

    Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an...

  • Customer Success Specialist

    Há 1 mês

    São Paulo, Brasil Diebold Nixdorf SL. Tempo inteiro

    CIAL Dun & Bradstreet (cialdnb.com) is part of Dun & Bradstreet’s worldwide network (dnb.com). CIAL Dun & Bradstreet operates in over 40 countries in Latin America. Our products and data are vital to businesses of every size, scope and industry. Life here at CIAL Dun & Bradstreet is changing – for the better. Our purpose is to grow the most valuable...

  • Senior Customer Success Specialist for Global Engagement

    4 semanas atrás

    São Paulo, São Paulo, Brasil Sinch Tempo inteiro

    We are Sinch, a global leader in mobile engagement. Our technology connects people worldwide, making their lives easier, more enjoyable, and productive.As Senior Customer Success Specialist for Global Engagement, you will play a key role in helping our customers unlock the full potential of our platform.We estimate that this position can earn around $80,000...

  • Vaga de Customer Success Specialist

    2 meses atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Senior Tempo inteiro

    Descrição do Cargo: Customer Success SpecialistO Customer Success Specialist será responsável por garantir a satisfação e o sucesso dos clientes no mercado de imigração, fornecendo suporte dedicado e proativo. O profissional trabalhará em estreita colaboração com os clientes para entender suas necessidades, resolver problemas e garantir que...

  • Customer Success Specialist

    2 meses atrás

    São Paulo, SP, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes,...

  • Customer Onboarding Specialist

    5 meses atrás

    São Paulo, SP, Brasil Validity Tempo inteiro

    **About the Role*** Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...

  • Customer Success Specialist

    4 semanas atrás

    São Paulo, Brasil TransUnion Tempo inteiro

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, SP, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...

  • Strategic Customer Engagement Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Grupo Hub Tempo inteiro

    About the RoleAs a Strategic Customer Engagement Specialist at Grupo Hub, you will play a vital role in driving business success by representing the voice of high-value customers and providing valuable feedback to enhance their experience.

  • Customer Success Manager

    Há 5 dias

    São Paulo, Brasil Oitchau - Controle de Ponto & Timesheets Tempo inteiro

    Sobre nós Nascemos em 2016 com a missão de ajudar pequenos e grandes negócios a economizar tempo e dinheiro através de uma solução de sistema de ponto que permite a gestão de pessoas e atividades de forma eficiente, econômica de tempo do processamento da folha de pagamento das maiores empresas do Brasil.Como é ser um Customer Success Specialist na...

  • Customer Experience Specialist

    2 meses atrás

    São Paulo, SP, Brasil JATO Tempo inteiro

    **About us**: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. **Role Overview**: - As a Customer Experience...

  • Customer Success Specialist

    Há 1 mês

    São Paulo, Brasil Rockwell Automation Tempo inteiro

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Success Specialist

    4 semanas atrás

    São Paulo, Brasil TransUnion Tempo inteiro

    TransUnion's Job Applicant Privacy Notice What We'll Bring: Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas...

  • Agile inc | Customer Success Specialist | são paulo

    2 meses atrás

    são paulo, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes,...

  • [br] Support Specialist

    4 meses atrás

    São José dos Campos, SP, Brasil edrone Tempo inteiro

    Do you want to become a key figure in the success of our customers?️ At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist. **Sounds interesting? Keep reading!** **What we can offer you**: - Joining a fantastic team, full of passion for building customer relationships and tools to support your...

  • Senior Specialist

    Há 4 dias

    Sao Paulo, Brasil SAP Tempo inteiro

    **What we offer** Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives...

  • Customer Success

    7 meses atrás

    Sao Paulo, Brasil Hostinger Tempo inteiro

    Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an...

  • Marketing Customer Success Specialist

    Há 4 dias

    Sao Paulo, Brasil Talento RH Tempo inteiro

    Buscamos Marketing customer success specialist para atuar em empresa de consultoria em Marketing Digital. **Requisitos**: - Ensino Superior completo em Marketing, Publicidade e propaganda ou Administração; - Experiência prévia com vendas e atendimento ao cliente; - Conhecimento estratégico sobre anúncios patrocinados, especialmente em Google Ads e...

  • Senior Specialist

    Há 2 dias

    Sao Paulo, Brasil SAP Tempo inteiro

    **What we offer** Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives...