Customer Success Specialist

Há 24 horas

São Paulo, Brasil Rockwell Automation Tempo inteiro

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

As Customer Success Specialist , you will play a critical role ensuring customer satisfaction, encouraging long-term relationships, and driving business growth. You will be the primary contact for customers, aligning their needs with our solutions while identifying opportunities for expansion and continuous improvement. If you succeed in a customer-focused environment and have experience delivering exceptional service, this position is for you.

Your Responsibilities
  • Manage adoption, expansion, and renewal motions relevant to each account in the portfolio.
  • Understand customer requirements, providing first-line support for inquiries related to services, pricing, and technical information to assist with product promotion and selection.
  • Provide budgetary quotations and service configurations based on the global region.
  • Ensure on-time renewals and meet goals set by the Manager.
  • Support our revenue and profit growth strategies.
  • Assess customer health scoring to identify opportunities for upselling and cross-selling within existing accounts.
  • Collaborate with sales, customer care, and business units on pricing, specifications, and product adaptations to maintain customer satisfaction.
  • Follow DCRM processes to manage opportunities and win rates.
  • React quickly to urgent customer needs, ensuring timely and high-quality responses.
  • Identify inefficiencies and propose improvement plans to improve processes.
  • Analyze data and situations to validate information and make strategic decisions.
  • Experience communicating the value of the product and its features to customers, encouraging collaboration and positive outcomes.
The Essentials – You Will Have
  • Four-year college degree.
  • Experience balancing a book of business between calls, troubleshooting follow-ups, customer relationship management, and new customer outreach.
  • Experience with forecasting and front log analysis.
  • Fluency in Portuguese, English, and Spanish.
  • Project management skills to manage simple projects focused on customer engagement.
  • Experience with calling systems.
  • Ability to adapt to changes, including new technologies.
  • Capability to work independently and collaboratively in a team.
  • Confidence to relate to targets and results.
  • Commitment to organizational policies and safety procedures.
The Preferred – You Might Also Have
  • Experience in Customer Success roles.
  • Familiarity with Annual Recurring Revenue (ARR) processes.
  • Strategic vision for the future of the brand and the company.
  • Passion for our products and services.
  • Ability to address complex commercial issues and develop solutions.
  • Holistic approach to understanding interconnected systems.
What We Offer:

Please contact your TA team advisor for details.

Modality: Hybrid

You will report to: Customer Success Team Leader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-VP1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

#J-18808-Ljbffr

  • Vaga de Customer Success Specialist

    Há 1 mês

    São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Descrição do Cargo: Customer Success SpecialistO Customer Success Specialist será responsável por garantir a satisfação e o sucesso dos clientes no mercado de imigração, fornecendo suporte dedicado e proativo. O profissional trabalhará em estreita colaboração com os clientes para entender suas necessidades, resolver problemas e garantir que...

  • Customer Success Specialist

    2 semanas atrás

    São Paulo, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes, desenvolvendo...

  • Customer Success Specialist

    6 meses atrás

    Sao Paulo, Brasil Hostinger Tempo inteiro

    Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an...

  • Vaga de Customer Success Specialist

    4 semanas atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Senior Tempo inteiro

    Descrição do Cargo: Customer Success SpecialistO Customer Success Specialist será responsável por garantir a satisfação e o sucesso dos clientes no mercado de imigração, fornecendo suporte dedicado e proativo. O profissional trabalhará em estreita colaboração com os clientes para entender suas necessidades, resolver problemas e garantir que...

  • Customer Success Specialist

    2 semanas atrás

    São Paulo, Brasil SYNAPCOM Tempo inteiro

    CIAL Dun & Bradstreet (cialdnb.com) is part of Dun & Bradstreet’s worldwide network (dnb.com). CIAL Dun & Bradstreet operates in over 40 countries in Latin America. Our products and data are vital to businesses of every size, scope and industry. Life here at CIAL Dun & Bradstreet is changing – for the better. Our purpose is to grow the most valuable...

  • Customer Success Specialist

    Há 3 dias

    São Paulo, Brasil Diebold Nixdorf SL. Tempo inteiro

    CIAL Dun & Bradstreet (cialdnb.com) is part of Dun & Bradstreet’s worldwide network (dnb.com). CIAL Dun & Bradstreet operates in over 40 countries in Latin America. Our products and data are vital to businesses of every size, scope and industry. Life here at CIAL Dun & Bradstreet is changing – for the better. Our purpose is to grow the most valuable...

  • Vaga de Customer Success Specialist

    4 semanas atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Senior Tempo inteiro

    Descrição do Cargo: Customer Success SpecialistO Customer Success Specialist será responsável por garantir a satisfação e o sucesso dos clientes no mercado de imigração, fornecendo suporte dedicado e proativo. O profissional trabalhará em estreita colaboração com os clientes para entender suas necessidades, resolver problemas e garantir que...

  • Customer Support and Success Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    SAP empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections and assess its support of business capabilities. As a Customer Support and Success Specialist, you will play a critical role in the company's current and future success by analyzing and enabling customers to efficiently use the SAP...

  • Customer Success Specialist

    2 meses atrás

    São Paulo, SP, Brasil Zendesk Tempo inteiro

    Job Description **The Customer Success Specialist will** - ** Own a portfolio of 20-25 cross-segment (Enterprise, Mid-Market, Commercial) customers,** **as their single point of contact, helping them achieve their strategic goals and realize significant value using the platform. - Be a product expert and develop a comprehensive understanding of how Ultimate...

  • Customer Success Specialist

    6 meses atrás

    Sao Paulo, Brasil Intelipost Tempo inteiro

    Nossa **Área de Logistics** é responsável por conectar embarcadores e transportadores a uma rede de pontos de envio e retirada, simplificando a operação logística na primeira e última milha. Por aqui, você vai encontrar equipes de Transportes, Cross Docking, Gris, Planejamento, Expansão, Atendimento a PUDOs e Vendas. Se você curte desafios e é...

  • Customer Success Specialist

    2 semanas atrás

    São Paulo, Brasil Agile inc Tempo inteiro

    Procuramos um(a)Customer Success Specialistapaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes, desenvolvendo...

  • Customer Success Specialist

    Há 24 horas

    São Paulo, Brasil Proxima Research Int. Tempo inteiro

    Proxima Research, a leading provider of innovative technology solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Regional Sales Manager (Country Head) to spearhead sales of the Proxima CRM Ecosystem in Romania, Bulgaria, Moldova. This role is designed for a top performer with strong sales skills, who will take full...

  • Customer Success Specialist

    Há 10 horas

    São Paulo, Brasil Proxima Research Int. Tempo inteiro

    Proxima Research, a leading provider of innovative technology solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Regional Sales Manager (Country Head) to spearhead sales of the Proxima CRM Ecosystem in Romania, Bulgaria, Moldova. This role is designed for a top performer with strong sales skills, who will take full...

  • Customer Success

    6 meses atrás

    Sao Paulo, Brasil Hostinger Tempo inteiro

    Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an...

  • Agile inc | Customer Success Specialist | são paulo

    2 semanas atrás

    são paulo, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes,...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil LeanIX Jobs Tempo inteiro

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in Sao Paulo, Brazil who will help evaluate and support...

  • Customer Success Specialist

    2 semanas atrás

    São Paulo, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes,...

  • Customer Support Specialist

    6 meses atrás

    Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Success Specialist

    3 semanas atrás

    São Paulo, SP, Brasil Agile inc Tempo inteiro

    Procuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes,...

  • Customer Success Operations Specialist

    6 meses atrás

    Sao Paulo, Brasil Adlook Services Tempo inteiro

    **What You Will Do**: - Build and streamline processes for enhanced efficiency; - Work closely with business teams to understand and meet their needs; - Exercise high-level ownership and initiative in tasks; - Support commercial teams with key operational tasks; - Manage system access and support CRM-related tasks; - Collaborate with the Customer Success...