Customer Support Specialist

Há 6 dias

São Paulo SP, Brasil SAP Tempo inteiro

**We help the world run better**

We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and enable our customers to efficiently and effectively use the SAP LeanIX product suite while attempting to resolve their issues. You will be building strong relationships with our valued customers, understanding their needs, and educate them on the product functionality.

The Customer Support Specialist role is an excellent pathway into the Customer Success Engineer as this role will be given the opportunity not only to learn about SAP LeanIX, its products and the Customer Success organization, but also about other teams, departments, and roles within the company. Customer Support Specialists have gone on to thrive not only in the Support organization but as a Success Engineer, Product Development and Customer Success Management, as well.

**What you'll do**
- You will join a dynamic, international team working in a connected remote setup with great passion and the common goal to improve the customer experience.
- Provide initial response, operational assistance, and development of software workarounds and/or resolutions.
- Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.
- Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success
- Work closely with the Customer Success Managers (CSM) and Customer Success Engineers (CSE) to maintain visibility and provide consistency to the Customer.
- Ensure all issues are systematically tracked, escalated, and communicated.
- Extensive participation in a collaborative team as a support agent, gaining deeper insights into problems and bringing in the customer’s voice and insight to enhance the product.
- Continuously improving the knowledge base and educating team members on improvements
- Mature and transparent communication skills towards the customer with deep technical knowledge, but in an understandable way for non-technical contacts
- Able to think outside of the box to come up with creative solutions to fulfil the customers use-case by using and extending our knowledge base.
- Ability to showcase the potential of the support team to other teams and departments.
- Ability to take complete ownership of parts of the support process.
- Serves as a mentor and gives guidance to colleagues and new hires.
- Able to think outside of the box to come up with creative solutions to fulfill the customers use-case.

**What you bring**:

- 4+ years of relevant work experience in problem analysis case resolution.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Should also have the ability to demonstrate outstanding critical thinking skills and easily build fluid rapport with our customers.
- Strong written communication in English and Portuguese or Spanish, any additional second language is a plus
- Basic technical understanding of Enterprise Architecture methodology, EA related platforms, and SasS related platforms (LeanIX, iServer, ServiceNow, Ardoq)
- Understanding of Customer Support KPI/Metrics
- Coding/Scripting skills (JSON, Python, HTML, GraphQL, SQL, API Endpoint/Editors)
- SSO authentication integration (SAML Azure, ADFS, Gsuite, Okta)
- Passion for solving technical problems.

**#LeanIX**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 390300 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Customer Support Specialist

    6 meses atrás

    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil Equativ Tempo inteiro

    About the teamOur highly dedicated Services team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil LeanIX Jobs Tempo inteiro

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in Sao Paulo, Brazil who will help evaluate and support...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil Mentice Tempo inteiro

    Customer Support SpecialistAre you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare!What we do at Mentice:Mentice...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil Mentice Inc. Tempo inteiro

    Customer Support SpecialistAre you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare!What we do at Mentice:Mentice...

  • Customer Support Specialist

    6 meses atrás

    Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

    About the Role:We are seeking a skilled Customer Support Specialist to join our team at CloudWalk, Inc. As a frontline hero, you will be the voice of InfinitePay, delivering exceptional service and solving complex technical issues.Your Mission:Engage with customers through various channels, offering stellar support and solutions.Diagnose and resolve...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, SP, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB) Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...

  • Bilingual Customer Support Specialist

    28 minutos atrás

    São Paulo, Brasil Go-To Tempo inteiro

    Bilingual Customer Support Specialist Apply locations: Remote (Brazil) Time type: Full time Posted on: Posted 6 Days Ago Job Requisition ID: R24-1781 Job Description Where you’ll work: São Paulo, Brazil (remote) Customer Care and Success at GoTo At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiro

    **Unlock Your Potential in a Multicultural Environment**At SupportYourApp, we're passionate about tech and committed to delivering exceptional customer support. Join our team as a Customer Support Specialist and thrive in a dynamic, multilingual environment while enjoying the flexibility of working from home.…**Key Responsibilities:**Build lasting...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil Equativ Tempo inteiro

    About the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...

  • Customer Support Specialist

    6 meses atrás

    Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    6 meses atrás

    Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil Mentice Inc. Tempo inteiro

    Customer Support Specialist Are you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare! What we do at Mentice: ...

  • Customer Support Specialist

    6 meses atrás

    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil FICO Tempo inteiro

    About the RoleFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. As a Customer Support Specialist, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio.Key...

  • Customer Support Specialist

    2 meses atrás

    São Paulo, Brasil LeanIX Jobs Tempo inteiro

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in Sao Paulo, Brazil who will help evaluate and...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB)Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...

  • Technical Support Specialist

    1 semana atrás

    Paulo, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB)Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...