Team Lead, Amazon Logistics
1 semana atrás
Job summary
Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logístical challenges facing not just Amazon, but also the entire industry.
Amazon’s transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.
Amazon Logistics’ team is looking for a Shift Manager to join AMZL Brazil team in our Delivery Station in Belo Horizonte. The Shift Manager is responsible for the day-to-day operations of delivery stations in the AMZL network, including inbound, outbound, and sortation operations. He/she will actively engage with site and regional operations leadership to implement new operational improvements and new services. We expect our managers to identify ways to improve our operations continually.
**Responsibilities**:
- Overseeing the delivery of Amazon orders to customers
- Building, optimizing, and assigning delivery routes on your shift
- Communicating with and responding to Amazon Customer Service associates on delivery exceptions and requests
- Leading delivery station team in daily operations, including inbound, sortation, route assignment, leading meetings, and communicating with internal and external suppliers.
- Troubleshooting problems through mechanisms that comprehends deep dives, root cause analysis, definition of actions, follow up on resolution and escalating as necessary
- Building bridges for each KPI defect, regardless if it achieved a result above the SLA, providing proper deep dives through the collaboration with other supporting/operational teams such as Fulfilment Center, Middle Mile, Customer Service, Human Resources, Safety and Loss Prevention.
- Learning processes from other areas and shifts to provide vacation coverage for other managers
- Liaising with Learning team to review and update SOPs as required
- Participating in Lean/Kaizen and other Operational Excellence initiatives
- A completed Bachelor’s Degree in Logistics/Supply Chain/Engineering or related areas
- Ability to influence others without having positional authority
- Excellent communication skills, ability to simplify complex topics for broad audiences
- Ability to handle changing priorities and use good judgment in stressful situations
- Experienced on start-up/dynamic environments that dealt with ambiguities
- Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays
- Excellent written and verbal communication skills;
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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