Service Desk Manager
1 semana atrás
Overview As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning and allocation Performance indicator analysis (KPIs and SLAs) Client relationship management Governance and compliance Budget and cost control of the operation Process definition and review Responsibilities Strategic management of the Service Desk operation Acting as an escalation point Resource planning and allocation Performance indicator analysis (KPIs and SLAs) Client relationship management Governance and compliance Budget and cost control of the operation Process definition and review Qualifications Proven experience in managing Service Desk operations in complex and multicultural environments Strong knowledge of frameworks and tools such as ITIL, ServiceNow, and ITSM Strong leadership, communication, and decision-making skills Experience in managing leaders Fluency in Portuguese and English (advanced level for conversation and presentations) Ability to work under pressure and manage multiple priorities Strategic mindset and results-oriented approach Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Service Desk Manager
Há 13 horas
São Leopoldo, Brasil Hcltech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
Há 3 dias
São Leopoldo, Brasil Hcltech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
1 dia atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service desk manager
2 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: - Strategic management of the Service Desk operation - Acting as an escalation point - Resource...
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Service Desk Manager
Há 3 dias
São Leopoldo, Brasil Hcltech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...
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Service desk manager
3 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...
-
Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...
