Service Desk Manager
Há 22 horas
Responsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and allocationPerformance indicator analysis (KPIs and SLAs)Client relationship managementPeople managementGovernance and complianceOperational risk managementBudget and cost control of the operationProcess definition and reviewRequirements and Qualifications:Proven experience in managing Service Desk operations in complex and multicultural environmentsStrong knowledge of frameworks and tools such as ITIL, ServiceNow, and ITSMStrong leadership, communication, and decision-making skillsExperience in managing leadersFluency in Portuguese and English (advanced level for conversation and presentations)Ability to work under pressure and manage multiple prioritiesStrategic mindset and results-oriented approach
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Service Desk Manager
Há 10 horas
São Leopoldo, Brasil Hcltech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
Há 2 dias
São Leopoldo, Brasil Hcltech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service desk manager
2 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: - Strategic management of the Service Desk operation - Acting as an escalation point - Resource...
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Service Desk Manager
Há 2 dias
São Leopoldo, Brasil Hcltech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...
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Service desk manager
3 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource...
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Service Desk Manager
1 semana atrás
São Leopoldo, Brasil HCLTech Tempo inteiroOverview As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning and...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Service Desk Manager
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
