Team Lead – Benefit Reverification

4 semanas atrás

Serra, Brasil TalentBridge Tempo inteiro

Overview

Job Title: Team Lead – Benefit Reverification (Contract)

Employment Type: W-2 Contract (November – February)

Location: Remote but Candidates must reside in NC/SC

Position Overview
We are seeking a motivated Team Lead to oversee and support a team of Benefit Verification Specialists during a high-volume seasonal project. This is a contract role running from November through February, requiring a balance of leadership and individual contributor responsibilities. The Team Lead will provide day-to-day coaching, monitor performance, ensure quality standards are met, and assist with training initiatives while also completing benefit reverification tasks directly.

Responsibilities
  • Provide daily guidance and coaching to team members processing benefit investigations.
  • Monitor task-specific job performance to ensure accuracy, productivity, and compliance with service level requirements.
  • Resolve issues and escalate concerns following prescribed protocols.
  • Assist with training initiatives and development of program training materials.
  • Conduct performance monitoring and report on team progress.
  • Support benefit reverification work as an individual contributor when needed.
  • Maintain open communication with staff and management to address program challenges.
  • Build and maintain positive relationships with internal teams and external stakeholders.
Qualifications (Must-Have)
  • Minimum 1 year of leadership and/or training experience in a remote call center environment.
  • Minimum 1 year of experience in a multi-hub call center.
  • Minimum 1 year of experience working with specialty pharmacies.
  • Minimum 1 year of hands-on inbound and outbound benefit verification and investigation experience.
  • Ability to excel in a fast-paced, high-volume environment .
  • Strong interpersonal, communication, and problem-solving skills.
  • Proficiency with Microsoft Office and ability to learn new systems quickly.
  • Local to the Charlotte, NC area (within driving distance).
Schedule Requirements
  • Must be able to work 9:00 AM – 6:00 PM EST for training .
  • Must have full availability for shifts between 8:00 AM – 8:00 PM EST, Monday–Friday during the assignment.
  • No pre-planned vacations permitted during the contract period (November–February).
  • Some weekend work may be required based on business needs.
  • May require completion of online training outside standard hours.
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