Technical Support Engineer

2 meses atrás


Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiro

Job Type:

Technical Support Engineer (OSS/IP)

Working place:

OSS/IP Technical Support Engineer *1

Key Responsibilities:

  1. Handle network management system failures and customer requests;
  2. Deal with network changes within the network management system;
  3. Responsible for daily maintenance and inspection of the network management system, including reporting network failures to customers;
  4. Responsible for internal and external communication and coordination, and establishing good stakeholder relationships;
  5. Draft weekly reports and other work reports.

Requirements:

  1. Bachelor's degree or above in telecommunications or a network-related major.
  2. Familiar with network management systems, with experience in maintaining them.
  3. Familiar with TCP/IP Protocol and IT knowledge.
  4. Holding CCNP is a plus.
  5. English is mandatory.
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