Highly Technical Oracle PL/SQL Support Specialist
Há 3 dias
Job Title: Senior Oracle PL/SQL Application Support Engineer
About the Role:
We are seeking a highly skilled Senior Oracle PL/SQL Application Support Engineer to join our Customer Success Team. As a key member of our team, you will be responsible for providing remote technical support to our clients on the operation and maintenance of EXUS installations.
Responsibilities:
- Provide L3 technical application support to a production application, systems, and business team.
- Investigate incidents, interruptions, or bugs in operational systems, and implement change or workaround to ensure continued use of the application.
- Configure the Application via SQL Queries and code manipulation to optimize workflows and improve the productivity and efficiency of overall order fulfillment processes.
- Escalate application-based issues fielded by Tier 2 Application Support, and create and document processes and procedures for all tasks, systems, and new tools released from Engineering.
- Develop and maintain a deep understanding of our core products and how fulfillment workflows integrate from the customer to inVia systems.
- Perform queries in Postgres, analysis of service and server logs, truncating log files to clear space, and other relevant tasks.
Requirements:
- University Degree in Computer Science or relevant discipline.
- At least 8 years of relevant working experience.
- Experience in Collections/Banking systems will be highly appreciated.
- Very good knowledge of PL/SQL and Oracle Databases, DBA skills are required.
- Customer-focused mentality with attention to detail and accuracy.
What We Offer:
- Fully remote work setup.
- Competitive salary.
- Inclusive work environment & Well-being Program.
- A clear induction program & a mentoring buddy to help you.
- Private health insurance allowance.
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