Technical Support Specialist

1 semana atrás


Rio de Janeiro, Rio de Janeiro, Brasil Pranam Recruiters Tempo inteiro

Role Overview

We are seeking a dedicated professional to assist customers with technical issues related to their computer systems. This role involves troubleshooting and resolving issues like Windows blue screen errors, login problems, and other system-related concerns. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to handle customer queries with patience and efficiency.

Key Responsibilities

  • Provide technical support to customers experiencing issues with their computer systems.
  • Troubleshoot Windows blue screen errors, login difficulties, and other system-related problems.
  • Guide customers through problem-solving processes via phone, email, or chat.
  • Escalate unresolved issues to the appropriate internal teams when necessary.
  • Keep records of customer interactions, issues, and solutions provided.
  • Assist with installation, configuration, and maintenance of computer systems.
  • Stay updated with the latest system updates and security protocols.
  • Follow up with customers to ensure their systems are fully functional after troubleshooting.

Qualifications and Skills

  • Proven experience as a Technical Support or System Support Executive or similar role.
  • In-depth knowledge of Windows operating systems and troubleshooting techniques.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication and problem-solving skills.
  • Patience and ability to work under pressure to handle technical issues effectively.
  • A technical certification (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

About Us

We are Pranam Recruiters, dedicated to providing top talent to our clients. We believe in building long-term relationships and delivering exceptional service.


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