Technical Support Specialist
Há 2 dias
Job Overview: As a Technical Support Specialist at Orange, you will play a vital role in providing exceptional customer service by delivering professional second-level technical support.
Salary and Benefits: The estimated annual salary for this position is $65,000-$90,000, depending on experience. Orange offers a comprehensive benefit program featuring medical and dental plans, life insurance, meal and transportation allowances, bonus plans, and access to Gympass, day care, private pension funds, and other benefits.
Job Responsibilities: Your primary responsibilities will include diagnosing faults using software diagnostics and network/utility programs, updating customers as needed, allocating cases to the most appropriate next step in the case flow process, performing technical escalations in line with company procedures, monitoring systems, customer networks, and products, and liaising with relevant entities to resolve issues.
Requirements: To excel in this role, you must possess excellent customer skills, relevant technical experience or customer support experience in the telecommunication industry, good interpersonal and communication skills, time management and organizational skills, ability to work under pressure, and team work skills.
Additional Information: As a Technical Support Specialist, you will be working in a fast-paced environment and will be required to multitask effectively. You must have a proactive, self-motivated, and determined attitude, problem-solving skills, tenacity, and flexibility in working hours.
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