Technical Support Specialist

Há 2 dias


Rio de Janeiro, Rio de Janeiro, Brasil Creondai Tempo inteiro

About the Job

Creondai is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive experience in providing top-notch support to end-users, with a strong background in computer hardware and software.

Responsibilities:

  • Provide excellent customer service via phone and email
  • Document all pertinent end-user information, including name, department, contact details, and nature of problem or issue
  • Build rapport and elicit problem details from customers
  • Prioritize and schedule problems, escalating when required to experienced technicians
  • Record, track, and document the help desk request problem-solving process

Required Skills and Qualifications:

  • Advanced knowledge of computer hardware and software
  • Ability to advise and present to customer staff
  • Exceptional customer service skills
  • Strong communication and interpersonal skills
  • Able to function in a team environment

Benefits:

  • R$400.00 per day (inclusive of transportation and meal allowances)
  • Full-time allocation of 1x week (4x month) in commercial hours to be defined

Additional Requirements:

  • A+ Certification; Baseline OEM Certifications (e.g., Dell, HP, Lenovo)
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in desktop area

Location: RJ



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