Technical Support Specialist
Há 2 dias
About the Job
Creondai is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive experience in providing top-notch support to end-users, with a strong background in computer hardware and software.
Responsibilities:
- Provide excellent customer service via phone and email
- Document all pertinent end-user information, including name, department, contact details, and nature of problem or issue
- Build rapport and elicit problem details from customers
- Prioritize and schedule problems, escalating when required to experienced technicians
- Record, track, and document the help desk request problem-solving process
Required Skills and Qualifications:
- Advanced knowledge of computer hardware and software
- Ability to advise and present to customer staff
- Exceptional customer service skills
- Strong communication and interpersonal skills
- Able to function in a team environment
Benefits:
- R$400.00 per day (inclusive of transportation and meal allowances)
- Full-time allocation of 1x week (4x month) in commercial hours to be defined
Additional Requirements:
- A+ Certification; Baseline OEM Certifications (e.g., Dell, HP, Lenovo)
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
Location: RJ
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