Senior Customer Experience Specialist
3 meses atrás
Location: BAL - SEDE
Requisition Number: 35554
Bunge has an exciting opportunity available for Senior Customer Experience Specialist. In this role, you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology, and talent to accomplish our purpose in a better, faster, and simpler way. Bunge is committed to operating and thriving in the digital world – creating world-class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.
At Bunge, people don’t just come here to work; they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.
Most importantly, in all we do, we live our values:
- Act as One Team by fostering inclusion, collaboration, and respect.
- Drive for Excellence by being agile, innovative, and efficient.
- Do What's Right by acting safely, ethically, and sustainably.
As a Senior Customer Experience Specialist focusing on digital products within our company, you will play a crucial role in shaping and optimizing the digital roadmap for global digital products. Your expertise in user-centered design and strategic planning will drive innovative solutions that enhance both internal and external stakeholders’ experiences across our company’s digital landscape. It’s all about making a smooth and enjoyable experience for customers, looking broadly at technology solutions around core tech, digital, data, and analytics.
Essential Functions:
- Develop high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
- Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
- Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
- Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
- Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
- Define and track key performance indicators (KPIs) to measure the success of digital products and experiences, using data and analytics to drive decision-making.
- Offer strategic guidance throughout the product lifecycle, from conception to optimization, ensuring a customer-centric approach.
- Participate in surfacing new ideas, capabilities, and customer insights, contributing to the evolution of our customer experience strategy.
- Omni-Channel Integration: Integrate and optimize customer experiences across various channels to ensure consistency and accessibility.
- Personalization: Develop strategies to enhance personalized customer interactions, tailoring services and products to individual preferences.
- Predictive Analytics: Utilize data-driven insights and predictive analytics to anticipate customer needs and proactively address pain points.
- Client-Centric Decision-Making: Grounded in client-centric principles, the CX Lead's decisions in roadmap development aim to deliver the best possible experience and outcomes for clients, fostering long-term satisfaction and loyalty while considering the broader business landscape.
- Support strategic program for Customer Experience, including Roadmap Development: Direct initiatives, providing CX strategic direction to align with organizational strategies across multiple teams.
- Analytical Decision-Making: Utilize strong analytical skills to interpret customer data and market trends, informing data-driven decisions for improved customer satisfaction.
- Change Management: Drive organizational change to adapt processes and culture for enhanced customer experience, demonstrating effective change management skills.
- Employee Engagement and Culture: Foster a positive, customer-centric culture by engaging and motivating teams, ensuring alignment with customer experience objectives.
Minimum Qualifications:
- Bachelor’s degree in Digital Product Design, Business, Media & Communication, or a related field.
- Industry certifications such as CCXP, Service Design, UX design are advantageous.
- Minimum of 3-5 years of experience in customer experience project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in consulting firm.
- Proven track record of successfully implementing customer experience strategies, with an additional advantage in roadmap management.
- Proficiency in designing digital products with a focus on user-centered design principles.
- Strong interpersonal skills, with the ability to communicate effectively with technical and business stakeholders.
- Full proficiency in English to facilitate seamless international collaboration with stakeholders worldwide.
- Comfort working within an agile environment, managing multiple workstreams simultaneously.
Bunge (NYSE: BG) is a world leader in sourcing, processing, and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.
Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.
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