Customer Support Consultant

Há 4 dias

Blumenau, Santa Catarina, Brasil SupportYourApp Inc. Tempo inteiro

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes

What You Will Do:

  • Providing exceptional customer and technical support via calls, emails, and chats
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Maintain working knowledge of our client's products and services

What you need to succeed in this role:

  • Excellent German (C1 for both spoken and written) and English C1
  • Experience in customer support is a must
  • Interest in golf
  • Knowledge of golf rules and golf equipment
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience working with luxury brands
  • Experience with CRM systems

Benefits and Perks:

  • Fixed schedule: Monday to Friday, 5 AM–1 PM, GMT-3
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

#J-18808-Ljbffr

  • Tech-Savvy Customer Engagement Specialist

    Há 4 dias

    Blumenau, Santa Catarina, Brasil beBeeGolfEntrainedSkillProvider Tempo inteiro US$40.000 - US$60.000

    Customer Support Consultant Job Description">Transforming Lives with Exceptional Customer Service:">We're seeking a dedicated and skilled Customer Support Consultant to join our dynamic team. In this role, you'll play a vital part in delivering exceptional customer experiences through expert technical support.">The ideal candidate will possess excellent...

  • Enterprise BI Consultant

    1 semana atrás

    Blumenau, Santa Catarina, Brasil beBeeImplementation Tempo inteiro R$70.000 - R$90.000

    Job Title: Enterprise BI Consultant">We are seeking a skilled Enterprise BI Consultant to join our team. As an Enterprise BI Consultant, you will be responsible for deploying modules of Business Intelligence tools, mapping processes, and parameterizing the system if necessary.You will work closely with key users to align practices with best market practices....

  • Technical Support Specialist

    Há 2 dias

    Blumenau, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$60.000 - R$90.000

    Job Title: Support TechnicianThe role of a Technical Support Specialist plays a vital part in the success and growth of our organization, influencing key aspects of our team.Your Key Responsibilities:The primary focus is to deliver exceptional technical support to our customers, ensuring their needs are met and exceeded.As a member of our collaborative...

  • Application Support Specialist

    Há 5 dias

    Blumenau, Santa Catarina, Brasil beBeeApplication Tempo inteiro R$800.000 - R$1.200.000

    Job Title: Application Support SpecialistRole SummaryThis role involves providing advanced technical support and consulting services to clients, ensuring system availability and performance, investigating complex production issues, and delivering tested solutions. A strong understanding of ITIL terminology and experience with Windows Server and Red Hat Linux...

  • High-Touch Support Expert

    Há 6 dias

    Blumenau, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$40.000 - R$80.000

    Support Analyst Job OverviewWe are looking for a skilled Support Analyst to join our team. In this role, you will provide advanced support and consultancy for clients and internal teams.Key Responsibilities:Investigate complex production issues, recreate problems, and use trace files and error diagnostics to identify causes and propose solutions.Deliver...

  • Business Customer Access Manager

    Há 5 dias

    Blumenau, Santa Catarina, Brasil beBeeCustomerService Tempo inteiro R$46.800 - R$84.600

    Role SummaryThe Client Access Management Team is responsible for delivering identity and access management services to Experian customers in the UK and Ireland. This role ensures that customers have the right access to products at the right time.This is a client-facing, client-focused position that requires effective communication across all levels.Guide...

  • Lead Verification Support Agent

    Há 8 horas

    Blumenau, Santa Catarina, Brasil Supportyourapp Tempo inteiro

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Lead Verification Support Agent for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving...

  • French Speaking Support Specialist

    Há 4 dias

    Blumenau, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$70.000 - R$89.000

    Job Description">You will be the primary point of contact for internal and external users, providing exceptional support services for Decision Analytics software applications across EMEA regions. This involves logging all issues into the support incident management software and collaborating with dedicated support teams to deliver effective resolutions to...

  • Technical Support Specialist

    1 semana atrás

    Blumenau, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$50.000 - R$78.000

    Job Title: Technical Support SpecialistYour Role:Provide timely and effective technical support for cardiovascular systems.Resolve problems and document all steps taken during problem resolution.Troubleshoot Windows operating system and hardware issues promptly.Diagnose and troubleshoot TCP/IP and general networking problems by accessing customer...

  • Advanced Technical Support Specialist

    Há 4 dias

    Blumenau, Santa Catarina, Brasil beBeeTechnical Tempo inteiro R$48.672 - R$96.835

    About the PositionThis is a captivating opportunity to participate in our Application Support Team as a skilled professional.As a key contributor, you will be responsible for delivering advanced support and consultancy to clients, regional teams, and global departments.Key ResponsibilitiesProvide technical expertise and solutions to complex production...