Senior Operations Excellence Leader
Há 5 dias
Job Summary We are seeking a skilled Operations Manager to drive continuous improvement in our business processes, enhancing efficiency and quality. Responsibilities Provide timely reporting to senior management on key performance indicators (KPIs) and metrics. Plan and implement strategies for account profitability, ensuring alignment with business objectives. Handle client interactions and manage escalations effectively, maintaining high levels of customer satisfaction. Conduct regular reviews with team members and other departments to ensure adherence to service level agreements (SLAs). Monitor daily productivity against service level standards, making adjustments as needed to optimize performance. Perform audit checks on client-defined compliance requirements, ensuring seamless delivery. Coffee and monitor Team Leads and Account Managers in day-to-day operations and people management, providing coaching and guidance when required. Develop continuous learning processes for the team, promoting professional growth and development. Supervise and support team members to ensure delivery meets or exceeds client quality standards. Represent the organization during client visits and reviews, showcasing our commitment to excellence. Lead process re-engineering projects to optimize workflows and reduce cycle times, driving efficiency and productivity. Develop and maintain process documentation, SOPs, and compliance standards, ensuring consistency and accuracy. Partner with stakeholders to implement digital tools and automation for operational efficiency, streamlining processes and reducing manual effort. Monitor KPIs and prepare dashboards to track improvement outcomes, providing actionable insights for decision-making. Conduct training sessions on process excellence methodologies for team members, promoting knowledge sharing and best practices. Qualifications Strong knowledge of business process services (BPS) operations and service delivery models. Proficiency in process mapping tools and data analysis. Excellent communication and stakeholder management skills. Ability to manage multiple projects simultaneously. #J-18808-Ljbffr
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Operations Excellence Leader
Há 7 dias
Manaus, Brasil beBeeOperations Tempo inteiroJob Overview We are seeking an Operations Manager to drive continuous improvement initiatives across our business operations. About the Role In this key position, you will be responsible for providing timely and meaningful reporting to senior management, planning and implementing strategies to ensure account profitability, handling client interactions and...
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Operations Excellence Leader
Há 6 dias
Manaus, Brasil Bebeeoperations Tempo inteiroJob OverviewWe are seeking an Operations Manager to drive continuous improvement initiatives across our business operations.About the RoleIn this key position, you will be responsible for providing timely and meaningful reporting to senior management, planning and implementing strategies to ensure account profitability, handling client interactions and...
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Senior Operations Coordinator
3 semanas atrás
Manaus, Brasil beBeeAdministrative Tempo inteiroJob Title: Senior Operations Coordinator This role involves providing high-level administrative support to senior leaders, focusing on calendar management, meeting coordination, and expense reporting. You will work independently in a remote environment, utilizing tools like Google Workspace, Slack, Notion, and other productivity software to streamline tasks...
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Senior Operations Coordinator
3 semanas atrás
Manaus, Brasil Bebeeadministrative Tempo inteiroJob Title: Senior Operations Coordinator. This role involves providing high-level administrative support to senior leaders, focusing on calendar management, meeting coordination, and expense reporting. You will work independently in a remote environment, utilizing tools like Google Workspace, Slack, Notion, and other productivity software to streamline tasks...
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Operational Excellence Manager
3 semanas atrás
Manaus, Brasil Bebeeleadership Tempo inteiroJob Title: Operational Excellence Manager About the Opportunity We are seeking an exceptional leader to oversee our operational teams, ensuring seamless execution and maximum efficiency. This is a unique chance to drive process improvements and develop a high‑performing team. Scope of Responsibility Lead a team of experienced professionals in managing...
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Senior Operations Coordinator
3 semanas atrás
Manaus, AM, Brasil beBeeAdministrative Tempo inteiroJob Title: Senior Operations Coordinator This role involves providing high-level administrative support to senior leaders, focusing on calendar management, meeting coordination, and expense reporting. You will work independently in a remote environment, utilizing tools like Google Workspace, Slack, Notion, and other productivity software to streamline tasks...
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Operational Excellence Manager
3 semanas atrás
Manaus, AM, Brasil beBeeLeadership Tempo inteiroJob Title: Operational Excellence Manager About the Opportunity: We are seeking an exceptional leader to oversee our operational teams, ensuring seamless execution and maximum efficiency. This is a unique chance to drive process improvements and develop a high-performing team. Scope of Responsibility: Lead a team of experienced professionals in...
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Operational Excellence Professional
1 semana atrás
Manaus, Brasil beBeeProcess Tempo inteiroJob Overview The Operations Manager will drive continuous improvement across operations to enhance efficiency, reduce costs and improve service quality. This role requires close collaboration with cross-functional teams to identify process gaps and implement best practices. Key Responsibilities Drive process improvements to enhance efficiency and reduce...
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Operational Excellence Professional
2 semanas atrás
Manaus, AM, Brasil beBeeProcess Tempo inteiroJob Overview The Operations Manager will drive continuous improvement across operations to enhance efficiency, reduce costs and improve service quality. This role requires close collaboration with cross-functional teams to identify process gaps and implement best practices. Key Responsibilities Drive process improvements to enhance efficiency and reduce...
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Senior Financial Operations Manager
3 semanas atrás
Manaus, Brasil Bebeefinancial Tempo inteiroSenior Financial Operations Manager We are seeking a seasoned professional to oversee our accounting and payments processes while driving operational improvements across the organization. This role involves managing day-to-day financial operations, ensuring accuracy in reporting, and identifying ways to make our systems more efficient and scalable. Key...
