Account Manager

3 semanas atrás

São Paulo, Brasil Pipefy Tempo inteiro

Overview

We are looking for a talented and strategic Senior Account Manager to join our Customer Growth team. In this role, you will manage a portfolio of key accounts, ensuring customer satisfaction and fostering long-term partnerships while driving revenue expansion through upselling and renewals .

As a Senior Account Manager, you will act as a trusted business advisor to our customers, connecting their needs with Pipefy’s solutions and influencing strategic decisions throughout their journey. We are looking for someone with strong autonomy , a consultative mindset , and the ability to build impactful relationships.

Main Responsibilities
  • Own and manage a portfolio of strategic accounts, acting as the primary point of contact.
  • Ensure customer satisfaction and success by deeply understanding their goals and challenges.
  • Lead renewal and upsell efforts focused on delivering long-term value and growth.
  • Develop strategic account plans to identify risks, uncover opportunities, and drive loyalty.
  • Connect customers with product capabilities and internal teams to deliver impactful outcomes.
  • Work with sales pipeline, forecasting, and key metrics to ensure predictability and performance.
Requirements
  • 4+ years of experience as an Account Manager, Customer Success Manager, or similar client-facing role in a SaaS environment.
  • Proven ability to manage and grow relationships with strategic customers.
  • Strong negotiation , communication , and strategic account planning skills.
  • Autonomy in decision-making and the ability to manage complex accounts independently.
  • Proficiency with CRM tools , pipeline management , and consultative selling methodologies .
Nice to Have
  • Experience with automation, workflow, or low-code/no-code platforms.
  • Familiarity with frameworks like MEDDIC , Ideal Customer Profiles (ICPs) , and Discovery methodologies.
  • Interest in topics such as AI , process automation , and change management .
  • Ability to identify internal champions and expand relationships within customer organizations.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Software Development
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