Customer Support Agent

2 semanas atrás

Sao Paulo, Brasil Influx. Inc Tempo inteiro
Influx builds full-service customer support teams that can flex and scale monthly.
We enable companies of all sizes to deliver consistent and high-quality service 24/7.
Our team is growing, and we are looking for highly competent Customer Service Agents for voice support.
Job description
You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
- Diagnose and solve the customers’ problems
- Communicate effectively via phone with our customers
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly workplace culture
**Requirements**:
- Excellent written and verbal English and French communication skills (Fluent/Native level)
- Strong problem-solving skills
- Team player
- Quiet environment
- free of distractions and background noise
- Experienced as a Voice Support agent is a bonus
- Willing to work on Weekends (Saturday and Sunday)
- Flexible working hour/day
- Attention to details
- Own a fully-functional laptop
- High-speed, reliable internet connection
- Keen attention to detail
- Strong organizational skills
- Ability to thrive in a remote work environment
**Benefits**:
- The flexibility of working from home without having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities We're a fast-growing startup with roles and positions to grow into
- In case you are a foreigner living in the country, you must have RNE or Work Permit and a local bank account.
Come and visit our website to learn more about us
**Job Types**: Full-time, Contract

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