Customer Support Agent

**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience, and working in a transparent and autonomous environment? Keep reading Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. You'll receive a competitive package including a competitive monthly salary + Restricted Stock Units (RSUs) in a profitable company + an extensive benefits package The projected start date for this role is **early September** **Your mission**: - Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact - Be creative, friendly, and solution-oriented with customers and colleagues - Understand the need to meet expectations, rise above them, and go that extra mile for customers **A bit about you**: - **You're fluent in Portuguese and English** - you'll be supporting Portuguese speaking customers in Brazil, but the working language at Wise is English - You're **flexible**. You're willing to work 6x1 up to 36 hours per week - You're** organized**. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience - You're **cool under pressure**. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive - You're an **exceptional communicator**. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will - You're **open-minded**. You're comfortable and calm when giving or receiving **feedback**, you crave information, love learning new things, and you can't wait to be part of the team - You're a **team-player**. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will. **Most importantly** - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you - You're ideally someone who has worked in customer support before (preferably in banking or finance), but **we're willing to work with the right person**, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit - **You must already be legally authorized to work in São Paulo, Brazil, and you're required to be physically based in São Paulo - We're based in Avenida Paulista, this is an in-office position** **To Apply**: **Key benefits**: - Competitive gross monthly salary - RSU's in a rapidly growing company - Health and Dental allowance for you and your dependents - Life Insurance and Employee Assistance Plan (EAP) - ️ Paid time off: 30 days vacation + 3 "Me" days + 1 volunteer day, annually - ️ A paid 6-week sabbatical leave after four years - 18-weeks of paid parental leave, after a year with us & child care assistance - Meal (560 BRL per month) and Food (880 BRL per month) Vouchers - Transportation vouchers - Flexible remote working policy - ✈️ Wisers can work remotely for 90 days a year. By 'remote' we don't just mean from home, but from wherever in the world you choose to **We're people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.** **And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.