Customer Retention Specialist

Overview

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is a sales-focused position where your primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product. This is a remote, full-time role focused on handling high-level customer escalations, preventing churn, and driving renewals. Youll work closely with our sales and training teams, use cutting‑edge tools like Nerdy AI, and be backed by a coaching‑driven culture that helps you succeed.

Why Nerdy?

• Innovative Technology: Part of a leading US private tutoring company changing the game in education with tech‑driven learning solutions.
• Career Growth Opportunities: Fully remote, full‑time with on‑the‑job training and potential growth into training, management, and other areas based on performance.
• Uncapped Earning Potential: Competitive base plus generous commissions.
• Lucrative Bonuses: Retention/renewal targets unlock performance bonuses and incentives.
• Make a Difference: Help students achieve learning goals and impact their educational journey.

Location: Fully Remote – Based in Brazil, Argentina, Chile, or Costa Rica.

Compensation/Benefits

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week, evenings and weekends required)
• Fully Remote Position
• Training and ongoing development with growth opportunities

About Nerdy

Nerdy (NYSE: NRDY) is the parent company of Varsity Tutors, a leading platform for live online learning. Our proprietary platform leverages technology, including AI, to connect learners with experts across 3,000+ subjects and multiple formats. Nerdy s flagship business, Varsity Tutors, is a top platform for live online tutoring. Learn more at

Qualifications

• Fluent in English (written and spoken); strong verbal persuasion skills.
• 3+ years of experience in sales, customer retention, account management, or high‑stakes customer service (preferably phone-based or consultative).
• Track record of meeting sales or retention goals; able to handle objections and close under pressure.
• High empathy and emotional intelligence; ability to understand families educational needs and recommend solutions.
• Experience handling escalations or save/cancel conversations with solution selling.
• Tech‑savvy with the ability to use AI tools and CRM systems; comfortable in a fast-paced, goal‑driven environment.
• Strong organizational and time management skills; able to multitask.
• Willing to work a full‑time schedule including evenings and weekend shifts.
• Education, teaching, or tutoring experience is preferred but not required.
• Network requirements: High-speed Internet (50 Mbps download, 10 Mbps upload) via wired Ethernet; no Wi‑Fi, Satellite, or Cellular hotpots.

Responsibilities

• Own and manage a high volume of inbound calls from customers considering cancellation, with a focus on retaining revenue and delivering value.
• Act as a consultative sales professional; uncover needs and recommend solutions (e.g., tutoring programs, live classes, homeschool support).
• Deflect cancellations through persuasive, empathetic conversations that increase confidence in Nerdys offerings.
• Take full ownership of at‑risk accounts and re‑engage with personalized outreach and recommendations.
• Meet and exceed sales and retention targets (saves, renewals, customer satisfaction).
• Use Nerdy AI and internal systems to guide conversations and surface appropriate offerings.
• Collaborate with sales, product, and training teams to incorporate customer feedback and improve retention strategy.
• Maintain accurate records in CRM tools and ensure proper follow‑up.

What Success Looks Like

• Consistently save at‑risk customers by understanding needs and recommending Nerdy products or services.
• Become a trusted guide for families and show how Nerdy solutions evolve with the learner.
• Hit or exceed weekly/monthly retention targets and earn strong commissions.
• Embrace coaching and Nerdy AI to continuously improve.

Benefits/Training

• Paid 4‑week virtual training program (Mon–Fri, 9:00–17:30 CST, mandatory).
• Fully Remote Position.
• On‑going career development and growth opportunities.
• Learn industry‑leading retention techniques and become an expert in educational products.

Note: This posting may include references to company information and shareholder communications for context.

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