Account Manager
3 semanas atrás
Overview Join to apply for the Account Manager role at Superbet . It’s an exciting time to join Superbet as we enter new markets, develop new technologies, and move step by step toward exciting the world. We’re looking for a proactive and customer-oriented Account Manager to engage with our high-value player base, offering a tailored experience and providing an outstanding gaming experience that fosters loyalty and engagement. You will be the main point of contact, ensuring players feel valued and supported in every interaction. This position is based in the São Paulo or Rio de Janeiro offices. Responsibilities Portfolio Management: Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience. Personalized Communication: Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs. Event Engagement: Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty. Player Experience Optimization: Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles. Daily Account Monitoring: Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience. Internal Collaboration: Work closely with all internal departments to address player needs and ensure service excellence. Qualifications Native Brazilian speaker with English at a business proficiency level; Passionate and knowledgeable about sports; Eager to drive continuous improvement and flexible to challenge issues/opportunities; Proven track record of cross-channel marketing campaigns; Previous experience in account management or customer relations within iGaming, hospitality, or related field; Strong communication and interpersonal skills; Proactive and solution-driven mindset with a passion for providing exceptional service; Willingness to attend events and meet clients as needed. About Superbet Group Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008 in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil. Superbet’s growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining how to connect with its audience. The Group’s expansion is driven by innovation, responsible technology, and partnerships with iconic sports clubs and athletes. Superbet Group is a member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA). Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Entertainment Providers Note: Referrals increase your chances of interviewing at Superbet. We’re not displaying job alerts here. This posting reflects current opportunities at Superbet. #J-18808-Ljbffr
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