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Product Service Specialist
3 meses atrás
Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place.
Why you want this job and why it is awesome
Caterpillar’s MineStar Solutions, a department within Surface Mining and Technology, is currently seeking a Customer Support Analyst in Belo Horizonte. In this role, you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with the restoration of service through corrective actions and permanent resolutions.
What you will do:
- Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers.
- Utilization of standard support processes and ticketing systems.
- Verbal and written communication with customers & dealers regarding status, problem troubleshooting, etc.
- Provide Hotline coverage for MineStar Product family.
- Responsible for resolving a high percentage of application issues, and prompt escalation to advanced support when a quick resolution cannot be obtained.
- Communication and escalation of top priority issues to Service Engineering.
- Advocate on behalf of the dealer and customer to resolve technical product issues.
What You Have (Basic Qualifications):
- Degree requirement : Requires a bachelor's degree.
- Language: Pre-advanced level of English
Top Candidates will also have:
Mining industry experience.
Windows Server VM knowledge and experience.
Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client, and server platforms.
Additional Information:
The primary location for this position is Belo, Horizonte.
This position may require 10 % travel.
Some of the offered benefits*:
- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements.
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels.
Posting Dates: agosto 8, 2024 - agosto 18, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.
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