Brazil Markets Production Support Lead

2 semanas atrás

Sao Paulo, Brasil Citi Tempo inteiro
**Responsibilities**:
Manages one or more apps support teams.
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Requires awareness of audit and compliance related issues.
Contributes to formulation of strategies for apps support and other functional areas.
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
Performs other duties and functions as assigned
**Qualifications**:
6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
**Education**:
Bachelor’s/University degree, Master’s degree preferred
--------------------------------------------
- **Job Family Group**: Technology
--------------------------------------------
- **Job Family**: Applications Support
-------------------------------------------------
- **Time Type**: Full time
-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

  • Mss Markets Support Lead Brazil

    Há 6 dias

    Sao Paulo, Brasil Citi Tempo inteiro

    **Responsibilities**: - Manages one or more apps support teams. - Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. - Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly...

  • Senior Production Support Manager, Brazil/colombia

    3 semanas atrás

    Sao Paulo, Brasil Ci&T Tempo inteiro

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock...

  • Tpm Delivery Lead

    Há 6 dias

    Sao Paulo, Brasil Unilever Tempo inteiro

    TPM Delivery Lead - Brazil Function / Sub-Function: Customer Experience/ TPM Standard Job Name: IT Manager Scope: Customer Experience - UniOps Background: Trade Promotion Management (TPM) usage has a direct impact on Unilever’s ability to optimally use its Trade Promotion budgets in the various geographies. As such global TO is impacted by the success...

  • Marketing Manager

    3 semanas atrás

    São Paulo, Brasil Hantec Markets Tempo inteiro

    **Build Your Career with a Trusted Leader in Financial Markets**Hantec Markets has been a steadfast presence in the global trading industry for over 30 years, earning trust and recognition for our commitment to transparency, reliability, and client success. Established in 1990, we offer traders a secure environment with a comprehensive suite of CFD products...

  • Economist, Latin America

    3 semanas atrás

    São Paulo, Brasil ISI Markets Tempo inteiro

    Summary of Primary Role The Economist will play a vital role in supporting our sales pipelines, driving client engagement, and producing data-driven insights that impact on our target markets. Key Responsibilities Support sales pipelines through data-driven insight production and client meetings in Latin America, both in the Colombia and Brazil offices....

  • Sales Growth Specialist for Brazil Market

    3 semanas atrás

    São Paulo, SP, Brasil beBeeBrazilian Tempo inteiro

    Job Opportunity ">We are seeking a sales professional to drive growth in the Brazil market. Key responsibilities include developing new customers, identifying sales leads, and coordinating technical solutions. ">Main Responsibilities Brazil market coverage and sales target achievement Developing new customers, identifying sales leads, coordinating...

  • Economist, Latin America

    3 semanas atrás

    São Paulo, Brasil ISI Markets Tempo inteiro

    Summary of Primary RoleThe Economist will play a vital role in supporting our sales pipelines, driving client engagement, and producing data-driven insights that impact on our target markets.Key ResponsibilitiesSupport sales pipelines through data-driven insight production and client meetings in Latin America, both in the Colombia and Brazil offices.Attend...

  • Application Production Support Specialist

    1 semana atrás

    São Paulo, Brasil BNP Paribas Tempo inteiro

    **Application Production Support Specialist** **Main responsibilities**: Application support, availability and stability for GM business ensuring the incident, problem and change management procedures and governance. Registration, documentation and quality assurance. Proper monitoring, escalation and communication for technical, operational and business...

  • Student Recruitment Specialist

    1 semana atrás

    Sao Paulo, Brasil Global Visa Support Tempo inteiro

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...

  • Economist, Latin America

    3 semanas atrás

    São Paulo, Brasil ISI Markets Tempo inteiro

    Summary of Primary Role The Economist will play a vital role in supporting our sales pipelines, driving client engagement, and producing data-driven insights that impact on our target markets. Key Responsibilities - Support sales pipelines through data-driven insight production and client meetings in Latin America, both in the Colombia and Brazil...