Application Production Support Specialist

Há 2 dias

São Paulo, Brasil BNP Paribas Tempo inteiro

**Application Production Support Specialist**

**Main responsibilities**:
Application support, availability and stability for GM business ensuring the incident, problem and change management procedures and governance.

Registration, documentation and quality assurance.

Proper monitoring, escalation and communication for technical, operational and business audiences.

Regional and global alignment.

Promote the improvement of user experience by identifying recurrent and critical issues, potential solutions and engage development teams to prioritize corrections.

Ensure the controls execution timely, its reporting and proper presentation for auditors and risk management teams.

Manage regular meetings with Business, Operations, IT development teams, Architects and Infrastructure teams.

**Position Requirements**:
Minimum functional knowledge on trading systems/products and acquainted integration processes across Global Market business desired.

ITIL and Cobit experience.

Basic knowledge about development languages basics to be able to communicate and align with developers; hands on regarding on technical matters (SQL DB, Windows and Linux servers).

Communication, collaborative teamwork, problem solving.

Excel, Power point and Power BI knowledge to be able to create presentations, dashboards and to monitor KPIs.

Advanced English.

**Why join BNP Paribas?**

BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs more than 190,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.

**Our presence in Brazil**

BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group's largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval).

Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients.

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally
protected status.

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