Sr. Production Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil OpenText Tempo inteiro
Overview

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We\'re hiring talent that AI can\'t replace to help us shape the future of information management. Join us.

Your Impact

A Senior Production Support Specialist role at OpenText is more than just a job; it\'s an opportunity to make a difference. As a key contributor, you\'ll be instrumental in supporting cutting-edge Business Network solutions that enhance the security, stability, and profitability of our customers\' businesses.

What the Role Offers
  • Be part of a high-performance team guided by best governance practices.
  • Receive practical and financial incentives for continuous improvement.
  • Support various Forbes top 500 clients.
  • Engage directly with clients and OpenText teams from around the world.
What You Need to Succeed
  • Experience in technical support or operations.
  • ITIL knowledge.
  • A desire to learn.
  • Patience to support both technical and non-technical customers.
  • Willing to work on shift rotation (weekends and night).
  • Fluency in both English and Brazilian Portuguese is required; language proficiency will be assessed as part of the selection process.
  • Extensive knowledge of EDI technologies, preferably with experience in OpenText products.
  • This is an office-based role requiring in-person attendance at the São Paulo office three days a week—Tuesday, Wednesday, and Thursday.
One Last Thing

OpenText is more than just a corporation; it\'s a global community where trust is foundational, standards are high, and outcomes are owned. Even if you don't meet every listed qualification, we encourage you to apply—especially if you\'re fluent in English. Let\'s connect and explore the opportunity together.

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText\'s vibrant workplace.

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