Surety Client Service Lead

Há 3 dias


São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro
The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service. This role requires a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a culture of accountability and innovation.

The Role

Lead and supervise team members, promoting performance, teamwork, and knowledge sharing. Conduct monthly team meetings focused on development and feedback. Communicate corporate directives and ensure adoption of processes and procedures Ensure professional handling of client programs including placement, capacity, rates, indemnity, and marketing. Recruit, interview, hire, train, and mentor new colleagues Oversee seamless

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