IT Site Services Support, Americas
3 semanas atrás
Archroma is a globally recognized and leading specialty chemicals company dedicated to creating a more colorful, sustainable, and efficient world. Our mission is to be the best partner to our customers, with a deep commitment to innovation, quality, and sustainability. With a rich heritage of more than 100 years, we continue to drive excellence in the chemical industry. As we expand our operations, we are seeking a skilled and dedicated IT Site Service Support professional to join our team.
Description
Position OverviewAre you ready to take your IT career to the next level? We are seeking a motivated and detail-oriented IT Site Service Support expert to join our IT team at Archroma. As an IT Site Service Support specialist, you will play a crucial role in maintaining, troubleshooting, enhancing the IT infrastructure at a specific site, and providing outstanding technical support to end-users. You'll have the opportunity to work with the latest technologies and collaborate with a talented team of IT professionals.
The Perfect CandidateWe're seeking the perfect candidate who possesses the following qualities:• Technical Expertise: You have a deep understanding of IT systems, hardware, and software, allowing you to efficiently resolve technical issues and maintain the IT infrastructure.• Customer-Centric: Your exceptional interpersonal skills and commitment to delivering topnotch end-user support make you a valuable asset to our team.• Problem-Solving Pro: You excel at identifying and resolving IT-related challenges, ensuring minimal downtime and smooth operation.• Team Player: You thrive in a collaborative environment, working closely with IT teams and stakeholders to collaborate with improvements and new technologies deployments.• Advanced English and Spanish Skills: Proficiency in written and spoken English and Spanish due to our global/regionals operations.
Key Responsibilities• IT Infrastructure Maintenance: Proactively monitor and maintain the IT infrastructure at the site, including hardware, software, and network components, to ensure optimal performance and reliability.• End-User Support: Provide exceptional technical support to end-users at the site, promptly resolving IT issues, and offering guidance and training when necessary.• Troubleshooting: Investigate and resolve IT-related issues, minimizing downtime and ensuring the smooth operation of systems.• IT Stock Management: Manage and maintain IT stock at the site, including hardware, software, and peripherals. Monitor inventory levels, place orders as needed, and ensure the availability of necessary IT resources.• IT Security: Assist in maintaining cybersecurity measures at the site, ensuring that data and systems are protected from potential threats.• Documentation: Keep detailed records of all IT-related activities, configurations, and incidents at the site.• Collaboration: Collaborate with IT teams and stakeholders to implement new technologies, system improvements, and process enhancements
Qualifications• A bachelor’s degree in information technology or a related field is desired.• Proven +5 years of experience in IT support, systems maintenance, troubleshooting, and IT stock management.• Advanced English language skills (written and spoken) due to our global operations.• Strong knowledge of various operating systems, hardware, and software.• Excellent problem-solving skills and the ability to work well under pressure.• Exceptional communication and interpersonal skills to provide top-notch end-user support.• A passion for staying up to date with the latest IT trends and technologies.
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