IT Site Services Support, Americas

4 semanas atrás

São Paulo, Brasil Archroma Tempo inteiro

About Us


Archroma is a globally recognized and leading specialty chemicals company dedicated to creating a more colorful, sustainable, and efficient world. Our mission is to be the best partner to our customers, with a deep commitment to innovation, quality, and sustainability. With a rich heritage of more than 100 years, we continue to drive excellence in the chemical industry. As we expand our operations, we are seeking a skilled and dedicated IT Site Service Support professional to join our team.


Description


Position Overview

Are you ready to take your IT career to the next level? We are seeking a motivated and detail-oriented IT Site Service Support expert to join our IT team at Archroma. As an IT Site Service Support specialist, you will play a crucial role in maintaining, troubleshooting, enhancing the IT infrastructure at a specific site, and providing outstanding technical support to end-users. You'll have the opportunity to work with the latest technologies and collaborate with a talented team of IT professionals.


The Perfect Candidate

We're seeking the perfect candidate who possesses the following qualities:

• Technical Expertise: You have a deep understanding of IT systems, hardware, and software, allowing you to efficiently resolve technical issues and maintain the IT infrastructure.

• Customer-Centric: Your exceptional interpersonal skills and commitment to delivering topnotch end-user support make you a valuable asset to our team.

• Problem-Solving Pro: You excel at identifying and resolving IT-related challenges, ensuring minimal downtime and smooth operation.

• Team Player: You thrive in a collaborative environment, working closely with IT teams and stakeholders to collaborate with improvements and new technologies deployments.

• Advanced English and Spanish Skills: Proficiency in written and spoken English and Spanish due to our global/regionals operations.


Key Responsibilities

• IT Infrastructure Maintenance: Proactively monitor and maintain the IT infrastructure at the site, including hardware, software, and network components, to ensure optimal performance and reliability.

• End-User Support: Provide exceptional technical support to end-users at the site, promptly resolving IT issues, and offering guidance and training when necessary.

• Troubleshooting: Investigate and resolve IT-related issues, minimizing downtime and ensuring the smooth operation of systems.

• IT Stock Management: Manage and maintain IT stock at the site, including hardware, software, and peripherals. Monitor inventory levels, place orders as needed, and ensure the availability of necessary IT resources.

• IT Security: Assist in maintaining cybersecurity measures at the site, ensuring that data and systems are protected from potential threats.

• Documentation: Keep detailed records of all IT-related activities, configurations, and incidents at the site.

• Collaboration: Collaborate with IT teams and stakeholders to implement new technologies, system improvements, and process enhancements


Qualifications

• A bachelor’s degree in information technology or a related field is desired.

• Proven +5 years of experience in IT support, systems maintenance, troubleshooting, and IT stock management.

• Advanced English language skills (written and spoken) due to our global operations.

• Strong knowledge of various operating systems, hardware, and software.

• Excellent problem-solving skills and the ability to work well under pressure.

• Exceptional communication and interpersonal skills to provide top-notch end-user support.

• A passion for staying up to date with the latest IT trends and technologies.

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