IP technical Support Engineer

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Nokia Tempo inteiro

You will play a key role in the NI Care delivery Americas IP Organization, reporting directly to the NI Care Manager- Brazil, and being part of the IP Care Delivery team in Brazil.

You will be recognized as a Subject Matter Expert across the broad IP Networks product portfolio, combining deep technical expertise with soft skills to handle challenging IPN technical issues across the region.

You will be part of a team providing 24x7x365 support for Technical Support Services in the region, ensuring service excellence and achieving optimal case-handling efficiency. The team handles Incident Management, Customer Escalations, periodic ticket reviews, and is the first point of escalation for Care issues in the Brazil market.

Qualifications
  • Degree in Computer Science, Information Technology, Network Engineering, or Telecommunications Engineering.
  • 5-9 years of recognized subject matter expertise in IP Networks, with practical experience.
  • Excellent interpersonal, stakeholder management skills, and advanced English skills.
Preferred Skills
  • Understanding of the Care Business from pre-sales to post-sales, including tendering.
  • Knowledge of other NI Business areas like Optical and Fixed Networks.
  • Understanding of other Services Business parts like Professional and Deployment Services.
Responsibilities
  • Provide Level 2 remote technical support for service requests.
  • Participate in technical support activities, including incident management, outage management, RCA reports, escalation, and customer communication.
  • Manage risks related to SLAs and ensure customer satisfaction.
  • Analyze support activities for continuous improvement.
  • Build and maintain relationships with customers, partners, and internal teams.
#J-18808-Ljbffr

  • Technical Support Analyst, Communications

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Oracle Tempo inteiro

    Technical Support Analyst, Oracle Communications SS7 Telephony Products- JX**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Department Description**:The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed base.As a member of...

  • NPI & Trials IP Engineer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Nokia Tempo inteiro

    Overview NPI (New Product Introduction Specialis) & Trials IP Engineer role at Nokia. We're seeking a highly skilled NPI & Trials IP Engineer to join our team and help us drive innovation in the exciting world of telecommunications. You'll be at the forefront of cutting-edge technologies, working on trials, demos, and proof-of-concept projects that will...

  • Network Infrastructure Technical Support Professional

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiro R$76.724 - R$104.312

    Job TitleTransforming the Future of Technology TogetherWe are looking for a highly skilled professional to join our Network Infrastructure Team as a Customer Technical Support Specialist. This role is perfect for someone who is passionate about technology, customer satisfaction, and team collaboration.As a member of our team, you will play a key role in...

  • Technical Engineer

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil ALEC Holdings Tempo inteiro

    Technical Engineer - Design | UAE Are you a results-driven leader with a proven track record in delivering high-value, mission-critical construction projects? This role is based on-site in the UAE and will require relocation. ALEC will be holding interviews in the following cities. Sau Paulo, Brazil Rio de Janeiro, Brazil Bogota, Columbia Who We are?...

  • Technical Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeSoftware Tempo inteiro R$80.000 - R$100.000

    Job OpportunityWe are seeking a skilled professional to fill the role of Support Engineer in our engineering team.Key Responsibilities:Resolve complex technical problems related to Linux, kernel, and open source softwareMaintain effective working relationships with various teamsContribute to upstream communitiesDevelop bug fixes, backport patches, and...

  • Senior Technical Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$64.500 - R$84.391

    Technical Assistance Supervisor Job DescriptionWe are seeking a highly skilled Technical Assistance Supervisor to join our team in this crucial role. In this position, you will be responsible for executing services and providing technical support to customers, including commissionings, energy & water saving audits, product optimization, and advanced...

  • Technical Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$806.400 - R$1.048.800

    Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will provide professional technical support to customers. Your role involves diagnosing fault-related cases using software diagnostics and network/utility programs, providing updates to customers, and allocating cases to the next step in the case flow process.About YouYou should...

  • Technical Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$47.200 - R$75.361

    Job Overview:We are seeking a skilled technical professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing expert-level support in interfaces and integration with ERPs.Main Responsibilities:Implementing new electronic invoice layouts associated with Brazil Tax ReformCollaborating with ERPs...

  • Technical Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Technical Support SpecialistAre you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing teamAbout Magentrix: What we're all about: Collaboration. We aim to...

  • Associate Linux Support Engineer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Associate Linux Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Associate Linux Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....