
Network Infrastructure Technical Support Professional
1 dia atrás
Transforming the Future of Technology Together
We are looking for a highly skilled professional to join our Network Infrastructure Team as a Customer Technical Support Specialist. This role is perfect for someone who is passionate about technology, customer satisfaction, and team collaboration.
As a member of our team, you will play a key role in managing customers during the delivery of Care services, identifying business opportunities, and facilitating resolution of key technical issues working with partner support teams.
- Identify new business opportunities to increase revenue and drive growth
- Be a single point of contact for major deployment issues, ensuring seamless customer experience
- Work closely with partner support teams to resolve key technical issues
- Communicate product warnings and recommendations to internal teams and customers
- Provide technical bridge between deployment and maintenance, ensuring awareness, communication, and training
Requirements:
- Bachelor's degree in Telecommunication Engineering or related field
- 5+ years of experience in IP/MPLS Networks, specifically with Nokia products (e.g., 7750)
- Experience operating large IP/MPLS Networks
- Ability to document technical issues in English and Portuguese
- Strong communication and managerial skills
What We Offer:
- Flexible and hybrid working schemes
- Continuous learning opportunities
- Well-being programs to support mental and physical health
- Opportunities to join employee resource groups and mentoring programs
- A diverse and inclusive work environment where people thrive and are empowered
Join our dynamic team and contribute to shaping the future of technology
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