Technical Support Professional

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeExpert Tempo inteiro R$648.000 - R$1.141.200
Technical Support Expert

This is a critical role that requires exceptional technical skills and customer service abilities. As a Technical Support Expert, you will be the primary point of contact for customers seeking assistance with Oracle products.

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Analyze and troubleshoot complex technical issues related to software, hardware, and network problems.
  • Collaborate with internal teams to resolve customer issues and improve product quality.
  • Develop and maintain knowledge of Oracle products and services to provide expert advice to customers.
  • Maintain accurate records of customer interactions and issue resolutions.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 5 years of experience in technical support or related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of LAN and WAN technologies, including routers and switches.
  • Experience with layer 3 IP routing and layer 2 switching.
Benefits
  • A competitive salary and benefits package.
  • The opportunity to work with a leading technology company.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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