Jr. Associate Support Engineer Ii

Jr. Associate Support Engineer II page is loadedJr. Associate Support Engineer IIApply locations Sao Paulo time type Full time posted on Posted 3 Days Ago job requisition id R- About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq:
RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.We are actively seeking a Jr. Associate Support Engineer, AMS (Command Center) resident in São Paulo, Brazil office.Position SummaryAs an entry level, the Jr. Associate Support Engineer, AMS (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Jr. Associate Support Engineer, AMS role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.Essential Duties and ResponsibilitiesFlexibility to work in a 24x7 environmentMonitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clientsCommunicates cross functionally throughout the organization providing timely feedback to leaders on performanceSupports resolution of technical issues for our internal teams and vendorsEngages in our escalation process acting as a liaison between the business and technology teamAdditional Duties and ResponsibilitiesOther job-related duties and responsibilities may be assigned from time to time.Experience0-1 year in any fieldSkillsGood attitude, interpersonal, presentation and communicationGeneral IT knowledgeAttention to detail and ability to learn new skillsAbility to work calmly and professionally in high pressuresituationsGood to have fluency in English languageEducationIT or Engineering Education DegreeLocationSão Paulo officeMust have English Reading/Writing/Speaking at Business level.Why Rimini Street?We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
CompanyWe dream big and innovate boldly.ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.CommunityWe believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.Accelerating Company GrowthNasdaq-listed under ticker symbol RMNI since October 2017Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
/>// Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.To learn more about how Rimini Street is redefining the enterprise software support industry, visit />// Please Note:
Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.About UsIn 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.We are looking for talented, passionate people to help us build our future at Rimini Street.Connect with UsFeel free to connect with us by signing up to receive updates on new jobs and opportunities Create an

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