Senior Resource Management Analyst

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ArcTouch is a specialty studio that is part of the award-winning AKQA Group. If you're passionate about building lovable products, we want you to join us

Know the Resource Management Role: This is not a traditional scheduling role; it is a high-impact, strategic position that sits at the critical nexus of our company's operations and human capital strategies. Resource Management is the central point of convergence where our financial objectives, operational capacity, and talent strategy are reconciled and optimized. You will be responsible for the full lifecycle of resource allocation, from strategic forecasting to daily operational management, driving efficiency and on-time delivery across our entire project portfolio, ensuring the right people with the right skills are on the right projects at the right time.

• Build and maintain trusted relationships with Account Managers, Product Managers, Functional Leaders, People Operations, and Finance, and facilitate a collaborative approach to staffing and planning.
• Proactively forecast future staffing and skill requirements by analyzing the sales pipeline, committed projects, and strategic business initiatives.
• Conduct comprehensive audits of the current workforce to document skill sets and identify areas of under- or over-utilization.
• Advise senior leadership on key strategic decisions, including the trade-offs between hiring full-time employees versus engaging contractors to fill a skills gap.
• Identify future skills gaps by comparing forecasted demand with current capacity, informing strategic hiring, training, and contractor engagement decisions.
• Model "what-if" scenarios, assessing the resource impact of major business events like a new contract win or changes in personnel.
• Serve as the central point of contact for all resource requests, matching staff to projects based on skills, availability, project priority, and budget, optimizing staffing across the entire portfolio.
• Act as a neutral broker to identify, mediate, and resolve resource conflicts that arise when multiple projects compete for the same talent.
• Maintain our Professional Services Automation (PSA) platform as the "single source of truth" for all resource data.
• Track, analyze, and report on KPIs such as billable utilization, bench time, and forecast accuracy.
• Lead regular staffing meetings with senior leadership to present data, discuss challenges, and facilitate strategic decisions.
• Ensure all stakeholders are kept informed of scheduling updates, allocation changes, and potential resource risks through clear and proactive communication.
• Own and improve the ArcTouch Resource Management Process with a focus on efficiency and effectiveness, leveraging process and agile skills.
• Own the relationship with staffing partners and be responsible for onboarding and termination of all freelancers and contractors.
• The Resource Management Analyst is not a management position and will not have direct reports.

• Health, dental, and life insurances;
• Meal allowance;
• Mental Health Program;
• Wellhub partnership;
• SESC partnership;
• Extended maternity, paternity, and adopting leaves;
• Flexible benefits to fit current needs (wellness, courses, events, child care, and more);
• Flexible hours.

This position is remote-friendly. If you miss being in the office, we have a great one in Florianópolis where you can also choose to work from after the pandemic. Remote employees also need to live in Brazil (we hire international professionals only for some specific openings).

Why work for us? Simple: We love what we do. Check out our employee reviews on Glassdoor to learn why people enjoy working at ArcTouch.

• Mid-Senior level

• Full-time

• Information Technology

• Software Development

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