Customer Success Team Lead
Há 6 horas
Job Overview Palo Alto Networks is looking for a Manager within its Customer Success Engineering team. This position oversees the success of our customers, ensuring they receive maximum value from our products. The successful candidate will be responsible for managing a team of professionals who work closely with customer executives and engineers to drive business outcomes. Key responsibilities include driving the team's expertise in key performance indicators, leveraging data insights to inform strategic decisions, and collaborating with cross-functional teams. This role requires strong leadership skills, with experience managing high-performing teams and driving business growth. Requirements 8+ years of experience in Customer Success Engineering, Services Delivery, or Consulting 3+ years of experience in people management roles Strong analytical and problem-solving skills, with ability to communicate complex ideas effectively About the Role: We are seeking a seasoned professional to lead our Customer Success Engineering team. As a Manager, you will be responsible for overseeing the team's daily operations, developing strategies to drive customer adoption, and fostering strong relationships with key stakeholders. Responsibilities: Manage a team of Customer Success Engineers to achieve business objectives Develop and execute strategies to drive customer engagement and retention Collaborate with cross-functional teams to identify and prioritize customer needs Provide coaching and mentoring to team members to ensure their continued growth and development What We Offer: As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for career advancement.
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