Global E-commerce- Mass Acquisition

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our Brazil operation team.
About the Team
The team is responsible for acquiring and incubating new merchants by a scale operation strategy, especially focusing on the high value in-app and external merchants acquisition, engagement (weekly go-live, weekly video post) and growth (sales).
**Responsibilities**:
1. Lead operation team, outbound team and export lead conversion strategy, identify and deepdive into key problems, formulate the goal and key strategy for merchant acquisition team;
2. Lead the analysis and project management in the iteration of lead management methodology and tools, merchant outreach channels and the implementation of marketing methods in various scenarios;
3. Responsible for seller CRM product analysis and operation, covering lead generation management, lead ranking and segment analysis, merchant segment and outreaching strategy;
4. Quantify and track the effect of operational actions and find out the optimization direction of the product and operation plan, pushing forward the product requirements and ensuring fulfillment;
5. Figure out merchants pain points and life-cycle growth strategy in a data-driven approach, identify opportunities to increase the business for merchants through scalable solutions;
7. Work with Product team and other cross-functions to optimize merchant journey in product uploading, content production and after-sales experience with robust product features and smooth user experience;
8. Accumulate and share learnings and insights to drive best practice with internal and external teams.
**Qualifications**:
1. 10+ years experience in mass account management or mass seller incubation, experience of managing hundreds of sellers is required. Experience in CRM industry is preferred;
2. Has experience in mass seller, user or client management, familiar with key levers including but not limited to lead management, channel management, incentive policy, growth mission, merchant community, campaign, merchant education etc;
3. Good data sense, ability to deal with complex business analysis and intelligence in defining goals and opportunities;
4. Excellent written and verbal communication skills, experience in a highly results-oriented environment with external client interaction is required;
5. Has experience of managing teams. Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people;
6. Attention to detail, affinity with numbers, logical and strong in problem solving;
7. Strong knowledge of the Brazil e-commerce landscape, user demands, digital evolution and mobile transformation is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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