Information Technology Manager

Overview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. Ledn offers a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries. The core values are: act with integrity always, own it, have a passion for progress, and lead with empathy. Ledn is a remote-friendly, fast-moving company that seeks to build, innovate and revolutionize financial services. The opportunity is to join the Cybersecurity/IT Engineering team as a full-time Manager of IT. The ideal candidate is comfortable wearing many hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. The right person is passionate about automation, scripting, and building infrastructure as code, and is a proactive problem solver who can contribute to a growing cloud-first infrastructure and network. The role reports to the Director of IT and is customer-facing, serving as the first line of support for employees via channels such as Slack and Jira. Responsibilities Provide end-user support and own the support experience for employees. Procure and deliver technology equipment; manage onboarding and offboarding of employees. Design, test, build, and document programs, policies, and tools; contribute improvements to knowledge base. Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.). Manage Mac endpoints and mobile device management tools (MDM/EMM, Jamf, etc.). Improve identity and access management through IDP and SSO tools (GSuite, Okta, etc.). Write clear solutions and help articles; automate routine tasks. Manage, respond to, and resolve critical incidents; prioritize help desk tickets; work on projects over sprints using agile methods. Set objectives and key results (OKRs) aligned with team and company goals. Qualifications 7+ years in SaaS systems administration (e.g., Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite). Ability to create automations using bash, zsh, Python; experience with open source tooling (Nudge, CIS Benchmark scripts, Munki, etc.). Experience integrating SSO into Okta and building workflows; strong API and cross-system integration skills. Remote support experience across multiple countries/time zones; ability to ship and receive hardware and manage customs. Excellent written and verbal communication; ability to explain complex concepts clearly and empathetically. Strong understanding of networking fundamentals and OSI model troubleshooting; ability to methodically troubleshoot problems. Self-management skills to scope projects and collaborate across multiple teams; strong organizational and task-management abilities. Nice to Have / Culture Some familiarity with AWS; experience with GAM and command-line interfaces to streamline work. Jamf certifications, Okta certifications, Google Workspace certifications. Ability to thrive in a startup/tech environment and work effectively in a remote setting. Benefits and Environment Comprehensive rewards package and competitive PTO; ownership in the company through equity. Remote work flexibility up to 180 days per year (subject to restrictions). Equal opportunity employer; commitment to inclusivity and diversity. Contact for accommodation requests throughout the recruitment process: confidential handling of requests. We are a global, remote-first team, with employees across North America, Latin America, South Africa and Europe. Due to high volume of applications, only qualified applicants will be contacted. Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media related to the role. No agencies or recruiters please. We do not accept unsolicited agency resumes or related fees. #J-18808-Ljbffr