Service Desk Analyst

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro
To provide a professional second level technical support for problem reported by customers
- Diagnose fault-related cases by effectively utilize software diagnostics and other network/product utility programs.
- Provide updates as needed to customers in order to meet performance objectives.
- To ensure cases are allocated to the most appropriate 'next step' as part of the case flow process
- To perform technical escalations in line with company procedures.
- To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other Operations, PTT, IOC and other Vendors as appropriate
- Document all troubleshooting and a case management actions via the electronic case management system.
- To undertake any other reasonable task as assigned
Other (if applicable):
- Shift work may be required.
**about you**:
Excellent customer skills are required.
- At least relevant technical experience or customer support experience in the telecommunication industry.
- Good interpersonal and communication skills.
- Good time management, and organizational skills
- Ability to work under pressure.
- Ability to deal with multiple tasks.
- Team work, uses a team approach to solve problem when appropriate.
- A determination to process tasks according to pre-defined processes is essential.
- Ability to build relationships with peer and management levels both with clients and the company management
- Proactive, self-motivated and determined attitude.
- Problem solving skills.
- Tenacity.
- Flexibility in terms of working hours.
- Portuguese Fluency (mandatory)
- Proficient in English.(Spanish language may be required)
**additional information**:
**The benefits of being Orange**
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.
Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- Medical plan
- Dental plan
- Life insurance
- Meal allowance
- Transportation allowance
- Bonus plan
- Gympass
- Day care
- Private pension fund
- Birthday gift (day off)
- Give a day, get a day (day off)
- Maternity Leave (6 months)
- Paternity Leave (15 days)
- Orange Employee Solutions (psychological and legal assistance)
- Shiatsu
- Labor gymnastic Teleworking Reimbursement
**contract**:
Regular

  • Service Desk Analyst

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil The Functionary Tempo inteiro

    **About the company**The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market,...

  • Service Desk/Field

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil M3Solutions Tempo inteiro

    **Responsabilidades**:Prestar suporte técnico aos clientes internos e externos, solucionando incidentes e problemas relacionados a sistemas e infraestrutura de TI.Atuar na gestão e controle de chamados, garantindo que todos sejam resolvidos dentro dos prazos estabelecidos.Monitorar servidores, redes e sistemas, identificando possíveis falhas e aplicando...

  • Técnico de Service Desk

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Montreal Informática Tempo inteiro

    Requisitos:- Ensino médio completo;- Domínio de Informática(Digitação);- Domínio dos navegadores web, além de boa comunicação(oral e escrita) e bom relacionamento.- Ter trabalhado em ambiente Servicedesk ou Contact CenterDOMINGO A SÁBADO com **Escala 6 x 1, trabalha 6 dias na semana, com 1 folga.**- **Presencial**Tipo de vaga: Meio período,...

  • Analista De Service Desk

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Nereidas It Services Tempo inteiro

    **Analista de Service Desk - Presencial**Formação Técnica ou Nível Superior na área de TI.Conhecimento em Sistemas Operacionais (Windows e Linux), Hardware de TI (Cisco, Fortineti, Meraki, Huawei, Le Novo, HP, IBM, DELL e Zebra).Conhecimento de Software de Monitoramento (Exemplo: Grafana e Zabbix), rede WAN e LAN, Configuração física e lógica de...

  • Onsite Support Analyst

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.- **In Junior Level...

  • Service Desk Analyst

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**:To provide professional technical support to customers from Orange Business.- Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers- Register in an electronic ticket system any support information, intervention and interaction with Orange's...

  • Técnico de Help Desk

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Johnson Controls Tempo inteiro

    **TECNICO DE HELP DESK - Rio de Janeiro****Descrição da área de atuação**:AUXILIO NA MANUTENÇÃO REMOTA DE EQUIPAMENTOS DE CFTV E ALARME E SUPORTE A TECNICOS DE CAMPO VIA TELEFONE**Descrição das atividades**:RECEBIMENTO DE CHAMADOS TECNICOS VIA SISTEMA, INTERVENÇÃO PARA RESOLUÇÃO, ABERTURA DE CHAMADOS, SUPORTE A TECNICOS DE CAMPO, CONSOLIDAÇÃO...

  • Crew Analyst – Talent Attraction

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Maersk Supply Service Tempo inteiro

    Join to apply for the Crew Analyst – Talent Attraction role at Maersk Supply ServiceJoin to apply for the Crew Analyst – Talent Attraction role at Maersk Supply ServiceAt Maersk Supply Service, we believe that crewing is more than logistics—it's about people.We're looking for a Crew Analyst who shares our commitment to openness, collaboration, respect...

  • Field Service Analyst Macaé

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Cognizant Tempo inteiro

    **Field Service Analyst - Macaé - Rio de Janeiro****Who We Are****What You'll Do**Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Cabiúnas District of Macaé - Rio de Janeiro, providing level 1 support to the employees assigned to the client.**Key Responsibilities**- Providing day-to-day support to...

  • Programme Analyst

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil United Nations Tempo inteiro

    **Job Opening****Job Opening ID**: 243766**Job Network**:- **Job Family** : HST**Category and Level** : Consultants, CON**Duty Station** : RIO DE JANEIRO**Department/Office** : United Nations Human Settlements Programme**Date Posted** : Sep 16, 2024**Deadline** : Sep 24, 2024**Result of Service**- Under the supervision of the National Officer in charge of...