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Senior customer success

Há 1 mês

HOME OFFICE, Brasil CAF Tempo inteiro

We are looking for a strategic, hands-on, and customer-obsessed Senior Customer Success Manager to join our team. In this role, you will be responsible for driving value for a portfolio of high-impact accounts, ensuring customer satisfaction, retention, and expansion. Youll act as a trusted advisor to our clients and a strong internal advocate for their needs.

Key Responsibilities:

  • Own and manage a portfolio of strategic customers, building long-term relationships and delivering a best-in-class customer experience
  • Drive product adoption, value realization, and renewals by aligning customer goals with our solutions
  • Identify growth opportunities and partner with Sales on upsell and cross-sell initiatives
  • Lead business reviews and success planning with clients
  • Monitor customer health, usage metrics, and engagement trends to proactively address risks
  • Collaborate with Product, Support, and other internal teams to resolve issues and deliver customer feedback
  • Mentor junior team members and help scale Customer Success best practices

Requirements:

  • 5+ years of experience in Customer Success, Account Management, or a client-facing role in B2B SaaS or technology companies
  • Strong strategic thinking and problem-solving skills
  • Excellent communication and relationship-building abilities
  • Proven track record of driving retention and growth in complex accounts
  • Experience with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)
  • Fluent in English and Spanish.
  • (Optional: Experience in fraud prevention/fintech/AI/etc., depending on your companys industry)

Equal Opportunity & Affirmative Action
CAF believes in the power of a shared table to bring people together as we are committed to
building a culturally inclusive team. Diverse candidates are encouraged to apply. We are
committed to maintaining a diverse workforce and an inclusive work environment.
CAF will not tolerate discrimination in employment, employment-related decisions, or in business
dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability,
ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected
status. We should provide an environment free of discrimination to our associates, customers
and members.