Customer Onboarding Manager

Customer Onboarding Manager – (Implementation Project Manager) – Brazil Join Insider’s rapidly growing MarTech scale‑up as a Customer Onboarding Manager. About Insider Insider is the fastest‑growing global MarTech scale‑up and the #1 AI‑native Customer Experience and Marketing platform. With over 1500 teammates across 50+ nationalities and a $500 M Series E round led by General Atlantic, we empower enterprise brands worldwide with unified customer data, advanced journey orchestration, and AI capabilities. Role Overview As a Customer Onboarding Manager you will drive the onboarding process, accelerate Time to Value, and ensure customer retention by helping clients fully integrate and realize the value of Insider’s platform. Role Expectations • Technical background (API documentation, HTML/CSS/XML, data structures) • Experience managing short‑to‑medium projects with strong project‑management skills. Qualifications Minimum of 3 years experience in SaaS project management and client onboarding PM qualifications such as Agile, PMP, or Prince2 are a plus Strong communication skills, both written and verbal, with business fluency in English Time and task management skills are essential Proven ability to communicate effectively with both internal and external stakeholders Demonstrated success in delivering projects in a timely and efficient manner Knowledge of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage Understanding of webhooks and API Exposure to and understanding of AI‑driven product recommendation tools and algorithms is a plus Experience with other CRM, ERP, or Marketing Automation platforms is an advantage Responsibilities Project management of customer onboardings to ensure successful outcomes, accelerating Time to Value and driving customer growth and retention Collaborate with internal technical teams to train customers on using Insider’s platform and features effectively Build credible relationships with stakeholders at all levels, from senior management to end users, to understand their business and technical goals Drive early adoption by setting KPIs and success metrics, ensuring full ROI for clients Advocate for customer business use cases with the product development team Ensure smooth transition to the Customer Success Manager team by documenting client stakeholder roles and hierarchy Continuously enhance the onboarding experience by improving processes and training materials Where needed, tailor 1:1 onsite and remote onboarding sessions to exceed client expectations Establish trust and confidence in Insider's platform, ensuring successful early adoption Coordinate effectively with client agencies and third parties to achieve desired outcomes Ensure the highest quality in deliverables, maintaining client satisfaction and facilitating a seamless post‑onboarding transition to the Customer Success & Support teams Collaborate with the development team to ensure custom development meets client expectations and standards Own the project, taking responsibility for successful implementation while working closely with both internal and external stakeholders Facilitate exceptional user‑enablement training and workshops to empower clients Benefits & Equal Opportunity We provide equal opportunity in a zero‑discrimination workplace and welcome everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. We may use AI tools to support parts of the hiring process; final hiring decisions are made by humans. #J-18808-Ljbffr