Customer Onboarding Lead
Há 3 dias
**Role overview**:**Responsible for leading the customer **journey with Intellibrand services (from onboarding, through pilot, go live, and training/education).**:**Key accountabilities**:
- Onboarding new clients and helping them use our platform/solutions.
- Support the client in carrying out the technical configurations of the platform.
- Ensure the agile, timely and successful delivery of our solutions according to customer needs and objectives (SLA).
- Define and control onboarding schedules for new and actual clients. Keep the client informed of the configuration status on a regular basis.
- Provide training on the platform to new customer users.
- Provide training on product upgrades, new releases, and enhancements to internal team.
- Provide the latest platform updates to the internal team on a regular basis.
- Proactively monitor success metrics and KPIs, and communicate findings to internal and external stakeholders
- Seek out cross-sell and upsell opportunities.
**This list is not exhaustive and there may be other activities you are required to deliver.**:
**Skills, experience & qualifications required**:
- 2+ years professional experience in SaaS, Onboarding and Customer Success.
- Fluent English and advanced/fluent Spanish.
- Tech-savviness; able to connect technical understanding of product with customer needs.
- Excellent communication and interpersonal skills.
- Patient and active listener.
- Highly organized and able to multi-task
- Self-driven and very proactive.
- Adaptability and cognitive flexibility to adapt to changes, problems and situations that emerge.
- Passion for the customer.
- Tons of energy, passion, and enthusiasm.
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